CELIN LARA GOV

Burnaby, BC V5J2G1 778-513-3229 celingov@gmail.com

SKILLS & ABILITIES

● Team player ● Attention to detail and accuracy

● Dispute Resolution ● Takes direction well from management

● Order and Refund Processing ● Enthusiastic, friendly and punctual

● Reliable and motivated to accurately see job ● Strongly self-motivated

through completion

Education
New Westminster Secondary School –Graduate 2014-2018
Douglas College –Student 2018-Present

Awards and Certificates

-Babysitters Certificate
-Honor Roll
-Food Safe
-First Aid and CPR Certificate
-Colin Mackay Memorial Bursary
 WORK HISTORY

Lush - Seasonal Customer Care Representative November- February 2023

● Answering questions and recommending skincare products to customers

● Processing orders and transactions

● Resolving and troubleshooting technical problems

● Providing proactive customer outreach

● Handling customers complaints, collecting and analyzing feedback

United Floral Growers - Cashier March - October 2022

● Accept POS payments and apply to specific invoices for commercial customer payments on account
for multiple companies using multiple software applications.
● Problem solving and maintenance of cash handling and balancing processes.
● Maintain and secure credit card files.
● Professional, courteous and punctual with a focus on customer service.

Aritzia Distribution Center - Seasonal Associate November 2021- February

2022

● Facilitate the inbound operations; stock receiving, sorting, stacking, transporting.

● Facilitate the outbound operations; picking, packing, stock shipping to retail stores and
eCommerce customers.
● Assisted inventory accuracy and maximize operational efficiency through utilization of
distribution space; ticketing, counting, recording, troubleshooting.

La Vie En Rose - Sales Associate August- December 2021

● Assisted customers with bra fittings

● Collaborate in determining sales objectives, insure they are reached and exceeded
● Prepare, place and identify merchandise
● Execute the payment transactions of the sales and prepare gift wrappings
 ● Answered customer’s questions and needs in a fast and courteous manner, while maximizing sales
potential

Pandora - Sales Associate August - November 2021

● Assisted customers to find their desired jewelry

● Ensure the cleanliness of the store and back store
● Cordially greet every customer
● Reach and exceed personal sales objectives

Romano’s Pizza - Assistant Manager January 2016 - July 2021

● Maintain high-volume front of house operations with a positive attitude

● Maintain high sales with effective staff training, resolving complaints, weekly promotions
● Prepare ingredients, produce pizzas during peak times, and manage inventory control
● Data input and maintain social media sites; organizing online delivery orders

White Spot – Dishwasher January - March 2018

● Work in a fast paced environment

● Put dishes away in order
● Close kitchen prior to after hours

Forever 21 - Sales Associate November 2017- Jan 2018

● Greet customers enthusiastically

● Fold clothes and put them away in an orderly fashion
● Explaining current promotions and return policies

Royal Columbian Hospital – Volunteer December 2017 - March 2018

● Complete inventory checks

● Aid nurses in times of need for materials
● Construct posters and planners for nurses
● Direct patients and visitors to their room
Willingdon Community Center - Day Camp Leader November - Feb 2017

● Assisted children and arranged activities at children's day camp

● Distributed food to children, and helped organize activities

● Assisted in reading books to children

References

Ms. Kathleen MacDonald

Teacher at New Westminster Secondary School

604-517-6220
kmacdonald@sd40.bc.ca

Hevar Rahim

Manager at Romano’s Pizza

778-302-9427

Pamela Diego
Former Employer at Forever 21
604-339-5195
pameladiego02@hotmail.ca