DOMINIC

CHAI
PROFILE EDUCATION
SMK Saint Joseph Miri

03.01.2005 – 31.12.2009
CONTACT
High School Diploma
PHONE:
+60 16 889 2690

EMAIL: WORK EXPERIENCE

dominicchai92@gmail.com
Bright Optometrist
Sales Assistant
DATE OF BIRTH
November 2010 – December 2012
18-01-1992
∙ Assisted customers with inquiries, issues and concerns by
providing relevant information in English
NATIONALITY ∙ Helped facilitate and create efficient client customer
interactions by analyzing data
Malaysian ∙ Adhered to rules concerning uniform and cash register
handling
ADDRESS ∙ Inventory and sales management
∙ Arranging inventory and loss prevention.
Lot 1566, Lorong Cahaya 3D,
Jalan Cahaya Lopeng,
Xiang Xiang Garden, 98000,
Miri, SARAWAK.
Bright Optomertrist
Optical Lab Technician

January 2021 – March 2016

∙ Cut, polish and grind lenses for prescription glasses, or create

prescription contact lenses
∙ Edging ophthalmic lenses and frames adjustments
∙ Built rapport with customers and colleagues by offering
friendly, knowledgeable, and supportive customer service and
assistance
∙ Fulfilling orders taken by sales representatives.

TC Distribution
Sales Representative

April 2016 – January 2017

∙ Consistently met my short and long-term targets

∙ Guided customers on purchases based on interests,
promotions, and other sales and preferential parameters.
∙ Issuing quotations, invoices, and delivery orders to customers
and vendors on daily and weekly basis.
∙ Completed and was in charge of stock inventory counts and
delivery of stocks to customers
∙ Regular cash and monetary handling with customers and
vendors
∙ Exceptional face to face and online communications with
potential clients, vendors, colleagues and current customers.
Des Optics
Retail coordinator

February 2017 – July 2019

∙ Helped facilitate and create efficient face to face client

customer interactions
∙ Performed daily task to ensure a neat, clean and organized
store.
∙ Helped customers both in person and over the phone.
∙ Balanced sales and receipts on daily basis.
∙ Providing accurate eye checks for customers requiring
prescription spectacles.
∙ Edging ophthalmic lenses and frame adjustments.
∙ Assisted with product display and pricing.
∙ Met sales goals, guaranteeing customer’s loyalty.
∙ Loss prevention, inventory and stock arrangements and
reporting to direct superior.

Genting Malaysia Berhad

Guest Service Assistant

August 2019 – June 2020

∙ Handled customer complaints with empathy and

composure.
∙ Answered calls, responded to emails and spoke to clients
face-to-face.
∙ Accurately handled large amounts of money on the cash
register.
∙ Generated solutions to problems that arose during the events
and escalated issues to management for immediate action.
∙ Reported all current progress to immediate supervisor and
managers.

Sellbytel Services Malaysia SDN BHD

Customer Service Executive

September 2020 – February 2021

∙ Attend to customer via live chat regarding enquiries,

complaints and issues faced etc.
∙ Responded to emails from customer, relevant departments,
and superiors when necessary.
∙ Escalate cases to the relevant department accordingly.
References

Name : Yvonne Voon

Company : Des Optics Sdn Bhd
Position : Outlet Manager
Tel : +6019 797 9175

Name : Joan Choong

Company : Genting Malaysia Berhad
Position : Marketing Manager
Tel : +6012 382 0727

Name : Hoo Chee Keong

Company : Genting Malaysia Berhad
Position : Marketing Assistant Manager
Tel : +6012 381 4365