Larry Lopez

Douglas City, CA 96024

lawrencegmfu@gmail.com
+1 925 390 0851

Motivated and hardworking, successfully multitasking in a fast-paced environments. Bringing skills to

support team and customer needs with fast, high-quality assistance. Profcient in keeping work-area
clear, foors clean and supplies stocked. Good relationship- building and time management abilities.

Authorized to work in the US for any employer

Work Experience

Collections Specialist
Aptive Environmental - Remote
August 2021 to Present
• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Contact clients and discuss their overdue payments
• Update account status records

CSR - Customer Service Representative

Aptive Environmental - Remote
June 2021 to August 2021
• Managing incoming calls
• Customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customer needs to achieve satisfaction.
• Scheduling and rescheduling appointments
• Handling invoices

Customer Service Representative

Maximus - Remote
May 2021 to June 2021
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Provided excellent technical support
• Operated the live chat

Car Dealer
self-employed - Antioch, CA
October 2018 to April 2021
• Showcase the dealership’s vehicles and explained their features
• Answered customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best
practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Offered Window Tinting

Restaurant Busser
Melo's Pizza & Pasta - Brentwood, CA
December 2017 to October 2018
• Cleared tables efficiently to maintain high turnover rate and minimize wait times.
• Restocked condiments and drink station supplies to maintain customer satisfaction.
• Monitored customer movements and quickly cleared empty tables for future customers.
• Serviced adequate levels of supplies such as linens and trays and restocked low items.

Dishwasher
Melo's Pizza & Pasta - Brentwood, CA
June 2018 to September 2018
• Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and
restacking items.
• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and
floors to keep sanitized kitchen.
• Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination
from raw meats.
• Unboxed, stored and organized incoming kitchen supplies with every delivery.

Cashier
McDonald's - Brentwood, CA
February 2017 to June 2017
• Assisted with purchases, locating items and signing up for rewards programs.
• Helped customers find specific products, answered questions and offered product advice.
• Operated cash register, collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education

High school diploma

La Paloma High (Continuation) - Brentwood, CA
February 2019 to April 2019

Skills
• Table Bussing
• Organizational skills
• Mentoring
• Cash management
• Restaurant industry expertise
• Merchandise restocking
• Quality control
• Product recommendations
• Technical support
• Cleaning Experience
• Help Desk
• POS
• Food Safety
• Customer support
• E-commerce
• Live chat
• IT Support
• Active Directory
• Account Management
• Troubleshooting
• Computer Networking
• Desktop Support
• Typing
• Computer hardware
• Databases
• Network Support
• LAN
• Operating Systems
• TCP/IP
• Microsoft Windows

Certifications and Licenses

Microsoft Office Specialist

May 2016 to Present
Certiport.com 
 
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