Rob Novotny

Dodge Center, MN
robertnovotny345@gmail.com
507-696-9261

Result-oriented service professional who excel's at uncovering customer needs, finding solutions and
handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Authorized to work in the US for any employer

Work Experience

Guest Service Associate

Kwik Trip - Dodge Center, MN
December 2017 to Present
• Completed all point of a sale opening and closing procedures, including counting the contents of the
cash register 
• Managed time efficiently while meeting professional goals and working effectively with the other
members of the Kwik Trip team 
• Ensured continuous provision of service excellence and customer satisfaction 
• Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste
control guidelines

Sales Floor Team Member

Erdmans County Market - Kasson, MN
January 2017 to November 2017
• Contacted customers to follow up on purchases, suggest new merchandise, and informed on
promotions and upcoming events  
• Stocked and replenished merchandise according to store merchandising layouts  
• Directed calls to appropriate individuals and departments  
• Cleaned and organized the store, including the checkout desks and displays

Education

Triton High School - Dodge Center, MN

June 2019

Gen ED
Riverland Community College - Owatonna, MN
September 2018 to February 2019

Skills

Guest Service (3 years), Customer Service (3 years), Cash Handling (3 years)