VALERIE

1
KING
(516) 642-8983 | queenspalace7@aol.com 

PROFILE:____________________________________________________________________
• Mature self-starter
• Excellent written & verbal communication skills
• Reliable, productive and honest, and have the ability to listen to customers, understand their
needs, and create customized solutions.
• Energetic and enthusiastic
• Ability to excel in challenging and fast paced environments.
• Well organized, multitask, and excellent time management skills.
• Strong interpersonal skills

EXPERIENCE: ______________________________________________________________
Dover Publications - Mineola NY July 2018-July 2020
Accounts Receivable Representative
▪ All checks received must be posted every day unless other arrangements are made
and approved by the A/R Manager. A proven and sustained (100%) accuracy with
cash posting. Checks are encoded and processed through the check scanner daily.
Sort A/R checks by assigned accounts for daily deposit.
▪ The monitoring of payment plans and follow-up within set deadlines on assigned
customer accounts to improve collection results; utilizing daily collection calls
and letters to minimize high (debt) risk exposure.
▪ Initiate Collections Calls for assigned accounts listed on monthly aging. Follow
up weekly with AR Manager. Contact assigned customer accounts regarding
payment status. Send, fax or e-mail customers copies of invoices. Provide
customers with proof of delivery receipts.
▪ Print invoices and credit memos daily. Review credit memos every day to clear
outstanding charge backs.
▪ Print and review all monthly statements.
▪ Daily communication with customers regarding discrepancies with checks:
unidentified deductions and payments.
▪ Provide A/R Manager with an analysis of past due accounts on weekly basis.

Economic Opportunity Commission of Nassau County | Hempstead, NY May 2016-June2018

Case Manager
• Collaborated with clients to develop an Individualized Employment Plan to assist in
accomplishing their future goals on the road to self-sufficiency
 VALERIE
2
KING
(516) 642-8983 | queenspalace7@aol.com 

• Utilized the Welfare to Workforce Client Management System to perform client assessments,
update client information, and monitor client activity
• Assessed and resolved client concerns using Motivational Interviewing techniques
• Identified and referred clients to community resources that would assist in increasing quality of
life
• Provided childcare assistance to minimize barriers to client employment
• Referred clients to educational programs that would increase their employ ability

Natural Organics | Melville NY June 2008–April 2016

Collection/Credit Analyst (2012-2016)
• Performed collection calls to East and West credit hold accounts that are pending
• Process credits and debits to clients credit cards
• Contacted past due customers for all territories East and West
• Contacted expired credit card for new dates and enter them in system
• Follow up on Hold List to make sure all customers have been called
• Monitored all Key Accounts weekly.
• Follow up with Customer Service and Sales Department accordingly.
Customer Service Representative (2008-2012)
• Process all orders for a variety of nutritional products
• Track orders and lost packages using FedEx and UPS
• Send call tags to customers that received damaged items
• Process credit cards for missing items not received by customer
• Retrieve invoices and credit memos not received by customer
• Enter information in sales force from potential leads for an account
• Skilled in use of popular search engines to verify potential new clients

EDUCATION: ________________________________________________________________
Hunter Business School | Levittown NY | September 2007
 Computerized Office Skills Diploma
Cornell University | Ithaca, NY | June 2003
 Public speaking/oral communications/writing skills Certificate

COMPUTER SKILLS: _________________________________________________________

• Microsoft Office: Word, Excel, Access, PowerPoint, and Outlook
• SAP
• Keyboarding (35 wpm)