Carlee Heming

217-617- 5097 carleeh06@gmail.com Murfreesboro, TN 37128

CAREER OBJECTIVE

Reliable associate offering 4 years of retail experience. Builds displays, updates signage and serves customer needs in
fast-paced environments. Excellent time management skills with strong verbal and written communication abilities. Hard-
working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative
and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled
in teaching new concepts and best practice strategies.

EXPERIENCE

USHER
Grand Ole Opry, April 2022-Present

• Assists guest in finding their seat

• Keeps a clean environment
• Helps in many other areas in the venue
• Distributed programs and brochures to incoming guests.
• Facilitated safe environment by maintaining clear aisles and reporting suspicious behavior to security.
• Tended to guests' comfort by assisting and resolving any concerns or problems.
• Assisted patrons in finding seats by directing to proper area and lighting way with flashlights.
• Examined tickets or passes to verify authenticity.

Barista, October 2021-April 2022

• Starbucks
• Took orders and made coffee, tea, and other drinks to customer specifications
• Operated cash registers
• Helped clean the coffee machines
• Provides excellent customer service to all guests
• Able to work well under pressure
• Helped maintain the store

SUPERVISOR
Krispy Kreme, May 2021-August 2021

• Helped keep a clean and organized store while watching over employees
• Handled cash and paperwork
• Processed and stocked all donuts
• Answered customer questions regarding all store information.
• Organized workflow tasks to prevent downtime and production gaps.
 • Set performance goals for staff members and helped teams meet important deadlines.
• Tracked company inventory and noted item shortages for future product orders.

MERCHANDISE ASSOCIATE
T.J. Maxx, June 2020-May 2021

• Arranged consistent shelves, bins, and racks at locations by following paperwork

• Greeted, serviced, and thanked all customers
• Transported merchandise to the sales floor and restocking shelves, racks, and bins
• Organized store merchandise and displays maintain appealing environments
• Unloaded arriving product stock and moved to store display areas
• Merchandised new stock to appeal to customers, grab attention, and drive sales
• Answered customer questions regarding merchandise, information, and pricing.
• Implemented store layout changes, including the addition of new fixtures.
• Collaborated with store managers to ensure compliance with corporate guidelines.
• Engaged and inspired shoppers to buy more items with organized merchandising strategies.

RETAIL SALES ASSOCIATE

T.J. Maxx, August 2019-January 2020

• Kohl's
• Balanced and organized cash register by handling cash, counting change, and storing coupons
• Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
• Folded and arranged merchandise in attractive displays to drive sales
• Generated brand awareness and positive product impressions to increase sales, demonstrated items to
customers, created customer awareness, interest, and sales.

STYLE ADVISOR
T.J. Maxx, August 2018-August 2019

• Justice Tween Brands

• Assisted customers with all needs regarding the store
• Ran the cash register, helped keep the store clean, and helped assist the customers
• Promoted products and services on social media platforms to increase reach, engage with potential clients and
showcase service portfolio
• Organized sales area and work station to showcase products and boost sales.

EDUCATION

COMPLETED COURSEWORK TOWARDS MUSIC BUSINESS, Murfreesboro, TN

Middle Tennessee State University

Extracurricular Activities

Zeta Tau Alpha (ΖΤΑ)

SKILLS
 Operations Management Business Administration Strategic Planning Search Engine Optimization

Training And Mentoring Sales And Marketing Hospitality Service Expertise Working With Teammates

Hospitality Management Social Media Digital Marketing Planning Events Content Management

Supporting Artists Brand Development Industry Trends

ADDITIONAL INFORMATION

Volunteered at Rising Women on Music Row event

Helped CRS with talent during the Seminar
Works with an artist out of Nashville