MICHAEL BANJO

| 343-777-9894 | michaelbanjo2000@gmail.com
Toronto, ON

Professional Summary

Michael is a diligent and systematic individual with a strong drive, showcasing effective
communication and organizational prowess. He can work independently and collaboratively
within a team, demonstrating initiative. His excellent organizational skills enables him to
efficiently organize and prioritize his workload, ensuring the achievement of set goals and
deadlines.

Education

Economics, Babcock University September 2015 – July 2020

Strategic Management, Centennial College, ON September 2023 - Present

Core Competencies

 Passionate learner with a can-do attitude that has helped me thrive best in challenging
environments.
 PC and MS Office proficient (Word, Excel, PowerPoint,)
 Top Customer service and Help desk experience.
 Strong working relationships and collaboration skills.
 Excellent interpersonal, sales, communication (verbal/written), multi-tasking and
leadership skills.
 Strong organizational skills and time management skills.

Professional Experience

Customer Service Officer/Sales Representative November 2022– August 2023

Alfred Susan Event Center

• Warmly welcoming and greeting event attendees and participants to create a

friendly atmosphere.
• Offering comprehensive information about the event center, including its facilities
and available services.
• Assisting guests by providing directions, answering inquiries, and promptly
resolving any issues that may arise.
• Effectively communicating event details, schedules, and any changes to keep
attendees well-informed.
 • Proactively addressing guest concerns, resolving complaints, and ensuring overall
guest satisfaction to maintain the positive reputation of the event center.

Customer Service Representative November 2021 – October 2022

Crownbros limited
• Provided a courteous and professional greeting to customers during inbound calls.
• Efficiently managed customer inquiries, including order processing, issue resolution, and
product information dissemination.
• Offered comprehensive details about company products and services to assist customers.
• Addressed customer concerns and inquiries over the phone, providing accurate and
helpful information.
• Managed customer accounts, including processing orders, cancellations, and
modifications, adhering to company policies.
• Accommodated special requests from customers, such as addressing specific concerns or
providing additional assistance.
• Addressed and resolved customer issues or complaints promptly and professionally to
ensure a positive experience.
• Maintained a tidy and organized workstation, ensuring an efficient and positive customer
interaction.

Retail/Stock Associate July 2020 – October 2021

Mango Clothing Store
• Executed the unloading and unpacking of incoming shipments for proper storage.
• Verified shipment accuracy by meticulously comparing contents with the corresponding
• shipping invoice.
• Efficiently organized inventory in the stockroom and restocked the sales floor as
required.
• Assessed the needs of customers, offering pertinent assistance and detailed information
on
• product features.
• Ensured a welcoming atmosphere for customers upon entry into the store, promptly
• addressing and resolving any inquiries.
• Actively maintained an up-to-date knowledge of the products offered, including available
• alternatives.
• Skillfully arranged store displays and merchandise for optimal presentation.
• Proactively engaged customers by inquiring about their needs and offering assistance.
• Contributed to the organization and tidiness of the product presentation area.
• Continued to assess customer needs, providing relevant assistance and information on
• product features.
Receptionist January 2020 – June 2020
Kapital Hotel
• Provided a warm and friendly welcome to guests upon their arrival at the hotel.
• Efficiently managed the check-in and check-out processes, including reservation
• verification, payment processing, and issuing room keys.
• Offered details about the hotel's amenities, services, and local attractions to assist guests
• during their stay.
• Addressed guest inquiries via phone, email, or in person, providing accurate and helpful
• information.
• Handled room reservations, cancellations, and modifications, ensuring adherence to hotel
• policies.
• Accommodated special requests from guests, such as room preferences, dietary needs, or
• additional services.
• Addressed and resolved guest concerns or issues promptly and professionally to ensure a
• positive experience.
• Kept the reception area clean, organized, and aesthetically pleasing to create a positive
first
• impression for guests.