JAMES OKPANACHI DAVID

E-mail: jamesokdavid@gmail.com
Mobile Number: 2348035825088, 08026002012
Contact Address: 20 A FHA Lugbe Abuja
SUMMARY:
An ambitious dedicated and detailed- oriented individual with strong managerial, business
development and client facing background. Currently seeking managerial level position that would
best allow for use and growth of my technical skills, interpersonal abilities and career advancement.
I can confidently discharge my roles with a dedication to achieving set goal in a highly effective
and efficient manner.
EDUCATIONAL BACKGROUND

Kogi State University, Anyigba 2014

B.Sc. Political Science

RELEVANT WORK EXPERIENCE

Step-up Green Climate Warriors Initiative- Abuja January 2021- Date
Focal Point Coordinator
• Communicating with clients, community heads, stakeholders about project, campaign
expectations and goal
• Conduct situational assessment leading to program design and implementation within the
water, sanitation project
• Carried out engagements at the grass root level with heads of community on the need for
proper water hygiene
• Collaborating with team members, stakeholders on budgeting and fund allocations.
• Delegated tasks to team members on project action plans and deliverables
• Worked closely with manager to draft out project timelines, objectives and key results
• Organized office associates (Staff) in ways that optimize procedures
• Prepared correspondence, documentation, and presentation materials to Managing director
• Managing deadlines on task and progress across team to ensure the project is delivered
timely and within budget
• Ensured all organizational procedures are implemented by staff in carrying out all functions

Union Bank of Nigeria- Abuja November 2018– December 2020

Relationship Officer
1. Recording business transactions
a) Documented records of potential customers and leads.
b) Recorded customer’s transactions, sales trend and compile monthly reports
to inform management.
2. Identifying new markets
a. Identified potential opportunities and informed the sales team to follow up on leads
for increase banks reach
b. Conducted market research to understand customer needs and how the bank
product can meet their needs.
c. Gained solid knowledge of competitors

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 d. Identified key clients to cultivate profitable relationship with them
e. Approached Potential customers to establish banking relationship with them

3. Consumer education:
a) Designed and implement techniques for educating existing and potential
bank customers about products and services
b) Provide educations to customers about features and benefits of products,
guiding them to achieve full potentials
c) Act as bank brand ambassadors communicating banks offering and
satisfying customer’s needs.
4. Managing customer expectations
a) Conducted customer satisfaction surveys and recommend ways of improving
client satisfaction
b) Implemented bank strategies to ensure that customers are served quickly
c) Assisted in resolving customer complaints quickly and effectively

Union Bank of Nigeria - Abuja January 2017- October 2018

Customer Services Officer
• Resolved customer’s complaints by investigating problems, developing solution and
reporting to management
• Contributed to teams effort by accomplishing related result
• Maintained excellent relationship with customers as well as promoting the companies brand
• Having sufficient knowledge about the banking products and services and respond to all
inquiries accordingly and recommend action
• Improved customers’ banking experience with the bank by ensuring that the customers are
attended to promptly and all their challenges are resolved without delay
• Ensured that all the bank’s policies and procedures, code of conduct and regulatory
guidelines are strictly complied with in the process of discharging duties
• Informed and suggested new banking products to customers
• Provided information to customers on their account status and account balances
• Opened new bank accounts according to laid down rules and guidelines
• Suggested effective ways through which the bank can promote its products and services and
increase customer satisfaction

Elite High School Okondi Ikom, Cross River State. (NYSC) November 2014 -
November 2015
Assistant Administrative Officer
• Manage budgets, logistics and events or meetings.
• Ensure scheduling, record-keeping and reporting.
• Ensure the school complies with relevant laws and regulations.
• Created and updated records ensuring accuracy and validity of information

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 • Scheduled and plan meetings and appointments
• Monitored level of supplies and handle shortages.

STRENGTHS
• Attention to details
• Excellent Knowledge in the use of Microsoft office skills
• Proficient in the use of MS word and MS PowerPoint
• Strong analytical thinking and problem-solving skills with great attention to details
• Ability to multitask, manage workload and produce high quality result on time
• Excellent oral and writing skills in English
• Possess continuous drive for learning and knowledge sharing
• Highly organized with a creative flair for project/ Team work

HOBBIES
• Like travelling,
• Community Involvements
• And Sports.
REFERENCES
To be provided upon request.