Precious Davis-Foster

Gainesville, FL 32607
alethead61@gmail.com
+1 813 638 3835

Objective:

Highly organized and friendly individual seeking a front desk receptionist position at a reputable hotel.
Offering excellent customer service skills, strong communication abilities, and a professional demeanor
to provide exceptional guest experiences.

Work Experience

Front Desk Receptionist

aloft hotel - Gainesville, FL
May 2023 to Present
Summary of Qualifications:

• Proven track record of delivering exceptional customer service to hotel guests, ensuring their needs
are met promptly and effectively.
• Proficient in managing a high volume of phone calls, emails, and guest inquiries, while maintaining
a calm and professional attitude.
• Skilled in using hotel management software and systems to handle guest reservations, check-ins, and
check-outs efficiently.
• Strong multitasking abilities, with the capability to handle various administrative responsibilities such
as filing, data entry, an

Front Desk Receptionist

Courtyard by Marriott - Gainesville, FL
October 2022 to May 2023
Checked guest in
Reserve Rooms
Provide General Information
Assist with hotel dut

Customer Service Representative

STARTEK
March 2021 to May 2022
• Set up client appointments
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints

Technical Support Representative

Sykes Enterprises, Incorporated
August 2020 to February 2021
Remote
• Communicated clearly and effectively with users, asking questions and listening actively to responses
to develop understanding of technical issues.
• Documented and maintained records of support requests, elevations, and actions taken.
• Diagnosed technical issues, identifying, and implementing corrective solutions.
• Evaluated functionality and performance of software and hardware, recommending improvements and
solutions.
• Guided users step-by-step through installations and technical fixes via phone call, email, and live chat.
• Removed broken or outdated hardware and replaced with new parts to achieve the desired level of
performance.

Cashier, Culvers
Plant City, FL
January 2020 to July 2020
• Processed cash register transactions by inputting product costs and giving back change.
• Bagged and packaged customer orders and purchases.
• Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
• Greeted all customers and provided prompt and friendly service.

Call Center Representative

American Directions Group - Lakeland, FL
September 2018 to July 2019
Making outbound calls to customers for surveys.

Education

High School Diploma

Plant City High School - Plant City, FL
July 2020

Skills
• Customer service
• Investigations and resolutions
• Customer account updates
• Order processing
• Customer service excellence
• Live Chat
• Technical Support
• Troubleshooting
• Help Desk
• Desktop Support
• Operating Systems
• IT Support
• Driving