Gianna Gianna LaValle-Butler

LaValle-
Butler
student

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Hard-working, teamwork, natural leader, strong client relations, positive
Skills and friendly, quick learner, people-oriented, active listening skills

ㅡ Planet Fitness/ Front desk

Experience November 2018 - Present, Barnegat, NJ.
● Answered caller or visitor inquiries on a huge variety of topics.
● Dealt with unhappy or belligerent customers with a calm voice and
manner.
● Juggled multiple tasks at the same time and completed them quickly.
● Maintained well-groomed appearance as a company representative to
reflect professional demeanor.
● Found creative solutions to resolving diverse customer problems.
● Instituted check-in book that allows company to gather email
addresses for future marketing efforts.
● Issued visitor passes as required by office policy -- and recognized
when a visitor should not be allowed access to interior offices.

Marchionis Pizza and Pasta Restaurant / Counter Girl/Waitress

July 2016 - November 2018, Barnegat, NJ
● Delivered items to guest tables and addressed and requests.
● Processed customer orders and accurately entered into order
system.
● Managed multiple tasks in a high-volume environment.
● Provided information regarding promotions and menu items.
● Relayed information about menu selections and featured products.
● Built long-term customer relationships and advised customers on
purchases and promotions.
● Used time efficiently when not serving customers, including folding
clothes and cleaning out fitting rooms.
● Received multiple positive reviews which acknowledged dedication
to excellent customer service.
● Fostered a positive work environment by consistently treating all
employees and customers with respect and consideration.
● Answered customer questions regarding merchandise and pricing.
● Processed cash and credit payments rapidly and accurately.
● Greeted customers in a timely fashion, while quickly determining
their needs.
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Stockton University
Education Sept 2018 - Present

Barnegat High School / High School Diploma

Sept 2014 - June 2018, Barnegat New Jersey

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Principal's Honor Roll, Student of the Month, Cheerleading, Track and
Awards/Hobbies Field, Working Out, Arts