Hello

I’m Jayna Ross

29764 Cantera Drive
HAYWARD, CA 94544
(607) 206-5956
jaynaR19@gmail.com

PROFESSIONAL SUMMARY

Friendly employee offering different styles of experience. Organized and enthusiastic

with expertise in accurately processing payments and maintaining high levels of
customer satisfaction in all interactions. Student-athlete, communicating with teammates
and coaches to solve problems, leveraging diplomatic skills. Ability to balance full class
schedules with athletics through efficiency and determination. Self-motivated to work
toward ultimate goals. Very perceptive and detail-oriented, applying analytical thinking to
understand work outcomes and strategies to achieve goals.

Skills:
● Team leadership ● Detail-oriented
● Payment processing ● Active listening skills
● Food station setup ● Quick learner
● Point of sale knowledge ● Skilled problem solver
● Refunds and exchanges ● Motivated team player
● Issue resolution ● People-oriented
● Customer service

Experience
03/2019-06/2019
BEER TREE BREWERY, BINGHAMTON, NY - CASHIER/ FOOD RUNNER

● Helped customers complete ● Garnished dishes and delivered

purchases, locate items and join
reward programs to promote
loyalty and satisfaction
● Processed POS transactions,
including checks, cash and credit
purchases or refunds
● Counted cash in register drawer
at beginning and end of shift
items quickly to customers to
minimize wait times
● Enhanced operational efficiency
by using slow periods to restock
employee and customer
supplies, including ice,
condiments, utensils, napkins,
trays and delivery bags
 ● Created orders, documented
special requirements and
discussed needs with kitchen
personnel to provide customers
with desired food and minimize
complaints
● Conferred with cooks to produce
accurate orders, verifying
accuracy prior to delivery
● Kept register accurate through
correct billing, payment
05/2017-11/2018
THE ORCHARD AT CHENANGO COMMONS, BINGHAMTON, NY- ASSISTANT TO
THE MANAGER
● Set up event facilities and
equipment, cleaned areas and
organized supplies
● Provided exceptional customer
service to all guests and
escalated concerns where
needed
● Performed post-event tasks such
as breaking down areas,
removing trash and cleaning
facilities
05/2017-11/2018
CHENANGO COMMONS, BINGHAMTON, NY - CASHIER
● Maintained and repaired
facilities, equipment and tools to
ensure operational readiness,
safety and cleanliness
● Restocked, arranged and
organized merchandise
● Counted cash in register drawer
at beginning and end of shift
processing and cash
management practices
● Shared knowledge of menu
items and flavors, enabling
customers to make personal
decisions based on taste and
interest
● Helped customers place orders,
explained menu items and
suggested appropriate options
for food allergy sufferers
● Greeted customers with a smile
and provided friendly,
knowledgeable service
● Assisted patrons with seating by
giving directions and lighting
paths
● Provided information about
current and future events at
facility
● Oversaw refreshments counter,
selling food items to customers
and maintaining sufficient stock
of products and supplies to meet
expected needs
● Delivered information to visitors,
including details of interest about
facility, rules, policies and
promotional event
05/2017-09/2018
CITY OF BINGHAMTON, BINGHAMTON, NY - LIFEGUARD

● Ensured compliance with pool ● Share tips with patrons on

policies and procedures;
offered suggestions to staff to
maximize safety awareness
● Attentively watch over
swimmers being quick to
identify those in distress
● Monitored safety of all guests
in and around the swimming
pool
● Completed basic maintenance
and repairs to keep pools
functioning properly
● Learned first responder skills
such as First Aid and CPR to
offer individuals in distress
optimal support
swimming techniques and
strength training
● Entered water immediately to
pull struggling swimmers to
safety
● Observed weather and water
conditions and alerted visitors
to potential dangers, including
storms and high chemical
levels
● Checked water readings every
hour to keep chemicals at safe
levels and avoid potential
illnesses among patrons

08/2020- 05/2021
DESERT RIDGE HIGH SCHOOL, GILBERT AZ - CHEERLEADING COACH

● Lead a group of athletes in a ● Acted promptly and with proper

series of exercises, stunts, training to injuries and incidents.
tumbling, etc.
● Paid close attention to detail

06/2021-08/2021
CAMPO VERDE HIGH SCHOOL, GILBERT AZ - CHEERLEADING COACH
● Lead a group of athletes in a ● Communicated closely with
series of exercises, stunts, parents to discuss progress in
tumbling, etc. the child
● Paid close attention to detail

06/2021-CURRENT
HASH KITCHEN, PHOENIX AZ - HOSTESS
 ● Paid close attention to detail customers to make personal
● Shared knowledge of menu decisions based on taste and
items and flavors, enabling interest
● Provided exceptional customer service to
all guests and escalated concerns where
needed

Education
06/2019
CHENANGO VALLEY HIGH SCHOOL, BINGHAMTON, NY - HIGH SCHOOL DIPLOMA
08/2019- CURRENT
ARIZONA STATE UNIVERSITY, TEMPE, AZ - BACHELOR OF ARTS

MAJOR IN EDUCATION

HOBBIES

Cheerleading for the past 15 years, was promoted to captain my Junior and Senior year
of high school. I am on the Arizona State University STUNT team, this will be the
conclusion of my second year. I enjoy volunteering with my team on most weekends. We
have volunteered at events such as the Ironman Race, AIA Regional Competition,
SSBTR Walk-A-Thon, etc.