6196 Palisades Drive

Cicero, NY 13039
(315)920-9717
julie.phillips@cortland.edu

Julie Phillips

EDUCATION

State University of New York College at Cortland, Cortland, NY — Bachelor of Science in

Inclusive Education
Expected May 2022

Onondaga Community College, Syracuse — General Education

August 2018 - May 2019, Syracuse, NY

AWARDS
● Scholar athlete throughout highschool playing sports
● Captain on track and field team
● Awarded Gold Key Medal (Digital Photography)
● Artwork has been showcased in Festival of the Arts
● Awarded MVP Softball player at tournaments throughout the state of New York
● Dean's list Award recipient at SUNY Cortland, Spring 2020, and Fall of 2020
● President’s list Award recipient at SUNY Cortland Spring 2021

EXPERIENCE

Denny’s, North Syracuse — Server

October 2020 - PRESENT
● Serve breakfast, lunch, and dinner to 50 to 100 customers per shift at a national chain restaurant.
● Memorized over 30 menu items and specials in order to give customized recommendations to guests.
● Successfully and swiftly resolve customer conflict and problems whenever they arise with orders and
payment. Resulting in customer satisfaction 100% of the time.
● Warmly greet new and returning customers and develop relationships resulting in Customer Loyalty.
● Maintain and enforce strict and up-to-date cleanliness and social distancing policies regarding the covid-19
outbreak to ensure both employees safety and customer satisfaction.

McDonald’s, Cicero — Manager

March 2016 - July 2020
● Provided exceptional customer service that resulted in being awarded employee of the month.
● Monitored procedures to ensure safe food preparation.
● Coordinated all money and credit transactions quickly, while also accounting for drawers to make sure they
had the correct amount of currency in them.
● Consulted clearly, and positively with my workers and other managers to ensure a safe, positive work
environment to keep us, and valuable customers happy.

Field Work

Seymour Dual Language — Teacher Observation

● Collaborated with the host teacher to create a safe, and fun learning environment.
● Adapted to students and enviornemts to provide the best learning experience possible.
Certifications

Technology — Smart Certified; October 2021

● Dedication and preactice went into being Smart Certified to better the environment for classrooms and
meetings to put technology into lessons.

CARR — Child Abuse Recognition; Spring 2021

SAVE — School Violence Prevention and Intervention; Spring 2021

DASA — Dignity For All Students Act; Spring 2021