Contact –

 Megan Jones
 M24 4WQ – Middleton, Manchester
 07368638119
 meganjones614@yahoo.co.uk

Skills –
 Working as part of a team environment and also alone.
 Handling customer complaints and queries both in store and
via telephone calls, including giving advice and help where
needed.
 Taking orders and communicating to customers both in store
and by telephone.
 Ability to manage and rotate stock.
 Processing exchanges and refunds.
 Extensive store range knowledge.
 Team player mentality.
 Active listening.
 Ability to work in a fast paced, busy environment.
 Excellent communication and listening skills.
 Outgoing and confident personality.
 Merchandising knowledge.
 Both written and verbal skills
 Documentation familiarity.
 Cash handling accuracy.
 Reading comprehension skills.
 Ability and experience using online IT software.
 1 Year experience within an accountancy course from
Hopwood Hall College.
 1 Year experience within a business course from Hopwood
Hall College.
 Keen to learn within new job roles where I may have less
experience.
 Time keeping skills, and punctual.

About me –
I am a reliable, confident and hard working individual. With
previous experience within different job roles, school and
college.
I have 3+ years of in depth customer service experience
including food preparation and hygiene, and over 1 year of
experience within accounting and business administration
including the use of IT software.
I have the ability to work long shift hours, and complete work
within high volume settings.
I enjoy being social outside of work, and building strong
relationships with my colleagues.
I am always positive minded, and enjoy setting myself goals
within work to progress in my career.

Experience –
Retail Assistant.
Quality Save – Middleton
September 2019 – December 2019
 Organised and displayed items for customers, In a safe and
appealing manner.
 Created attractive displays for merchandise to enhance sales.
 Stocked and rotated inventory effectively.
 Built and maintained positive relationships with colleagues
and upper management.
 Interfaced with customers, determined needs and provided
accurate recommendations.
 Described merchandise and explained product operations to
customers with confidence.
 Retrieved alternate items and sizes for customers in a timely
manner.
Experience –
Chef
David Lloyd Manchester North
July 2021 – November 2021
 Preparing food for customers in a busy, fast paced
environment.
 Serving food for company spec, with excellent detail
to presentation.
 Experience in working closely with allergens as well as
raw and cooked meats.
 Ability to run the kitchen alone.
 Both opening and closing the kitchen alone, as well as
working effectively along side a team.
 Preparation of food and storing correctly.
 Ability to work with many cleaning chemicals.

Experience –
Warehouse Operative
Paragon Meed – Footasylum, Middleton.
November 2021 – December 2021
 Packing items throughout the warehouse to
complete orders.
 Working closely with targets and company
expectations.
 Able to memorise the stock within the warehouse
to progress at a quicker pace.
 Working in a fast paced environment with many
people.

Experience –
Deli Assistant.
Holy Crepe – Middleton
October 2020 – July 2022
 Maintaining excellent customer relationships by going the
extra mile to meet all needs, including answering questions,
dealing with requests and solving complaints.
 Processing sales transactions, cash, card and telephone
payments, exchanges and refunds.
 Conducted regular stock counts and rotations.
 Built and maintained effective relationships with colleagues
and upper management
 Answering incoming telephone calls with a professional and
knowledgeable manner.
 Maintaining visually appealing and effective displays within
the store.
 Opening and closing the store both alone and with a team.
 Preparing food for orders, keeping up with hygiene
regulations.
 Cleaning the store throughout shifts and at closing times.
 Assisting customers with the selection of products with
knowledge.
 Administered all points of sale opening and closing
procedures.
I have also been trained on the managerial side of this job,
including leading a team and running the store.
References –
Michelle Conroy – Manager.
Madbml40@outlook.com

Experience –
Retail Assistant
Platts Jewellers & Pawnbrokers, Middleton
August 2022 – Current
 Serving customers within the store, dealing with exchanges
or refunds.
 Working the till system and make sales.
 Using advanced IT software whilst assisting in
pawnbroking.
 Counting large sums of money accurately and securely.
 Keeping all sources of social media up to date including
photographs and notices to promote the company.
 Assisting customers with various queries and concerns in a
professional respectable manner.
 Completing sales over the telephone.
 Holding professional conversations with customers both in
store and on telephone.
 Taking telephone payments with card machine.

Education –
St Anne’s Academy – Middleton
September 2015 – March 2020
GCSE Grades –
 Combined Science – 4-3
 Geography – 6
 Higher Mathematics – 4
 Religious Studies – 4
 Art and Design – 7
 English Language – 5
 English Literature – 5
 Photography – 6
 Hospitality and Catering Award – D2 (A*)
 Hospitality and Catering In Action – D2 (A*)
 Hospitality and Catering Paper – D2 (A*)