CV

OMER ABDALLAH

▪ PERSONAL INFORMATION:
• NATIONALITY: Sudanese
• DATE OF BIRTH: 01/07/1994
• ADDRESS: Abu Dhabi – UAE
• VISA TYPE: Resident
• PHONE: +971582162291
• E-MAIL: omer9858723@gmail.com.
• LICENSE: UAE Driving License – Light Vehicle (Manual)

▪ Professional Summary:
Customer service professional with a demonstrated commitment to providing incredible
service for the past 12 years. Strong communication skills that allow me to listen to a
customer’s problem and suggest acceptable solutions. Quick and thorough decision maker
with the ability to resolve customer concerns while keeping everyone satisfied. Dedication
to keeping my skills and knowledge up to speed by learning new computer software,
working with innovative customer service approaches and being part of a team of
knowledgeable colleagues.

▪ Work Experience:

❖ Customer Service Representative

November 2021 – present
Tornado Facilities Management

• Discussed account details with customers and recommended products and

services to them based on listening to their needs and interests.
• Solved problems with billing, service or product quality issues customers called
about by making referrals to the appropriate supervisor, investigating billing
details or scheduling service appointments.
• Achieved high call quality scores each week, based on each customer’s level of
satisfaction after they received a resolution.

• Entered orders for customers in a computer system for products or services and
recorded customer information in the database.
• Processed refunds for customers or billing adjustments based on information
from a computerized billing system and customer feedback.
▪ EDUCATION:

➢ University Education - Sudan University of Sciences and Technology (graduated on

May2018).

▪ CERTIFICATES:

➢ Diploma in Petroleum Engineering – Sudan University of Sciences and Technology

(graduated on May2018).
➢ Diploma in computer Applications – Al-Danga Academy for Training and Languages
(December2010).
➢ Work Management System (WMS) Training and Approval letter from ADNOC
company (October2022).
➢ UAE Driving License – Light Vehicle (Manual).

▪ Skills:
▪ Top customer service skills
▪ Ability to effectively deal with conflict
▪ Excellent multitasking ability
▪ Strong listening and communication abilities

▪ LANGUAGES:

➢ Arabic – Native Language.

➢ English – Very good.

▪ REFERENCES:

➢ Available when requested.