Curriculum Vitae

Umair Shahid
Mobile No.: +965 55189948
+965 55588420

PROFILE SUMMARY

Experienced and motivational Call Center Team Leader knows how to inspire team members to reach goals in
the pursuit of overall company objectives.Has excellent supervisory and communication skills.Brings an
Associate’s degree in Business Management along with strong experience.

Personal Details

Sex Male
Date Of Birth 7th June 1991
Nationality Pakistan
Marital Status Single
E-Mail umairshahid117@hotmail.com
Visa Type Transferable 18
License Valid Driving License

Educational Qualification

Institute Qualification Year

Pakistan School and College , Mangaf • Higher Secondary Education 2011
Sikkim Manipal Unversity, Salmiya • Bachelors In Business Administration 2016
Languages

Languages Speak Read Write

English Excellent Excellent Excellent
Arabic Excellent Good Average
Urdu Excellent Excellent Excellent
Punjabi Excellent Excellent Excellent

Strength
• Communication skills
• Team working
• Working on strict dead lines
• Problem solving
• Confident
• Enthusiastic
• Efficient
• Fast Learner

TECHNICAL KNOWLEDGE

• Strong analytical, organizational, computer and excellent verbal and written

• Communication skills
• Good working knowledge of Microsoft Word, Excel and PowerPoint.
• Good Knowledge of Outlook.
• Good knowledge of Internet.
• Minor Skills about Adobe Photoshop.
• Good knowledge on computer Software.
• Dedicated work ethics, motivated, effective in team environment, ability to assess situations
quickly, make decisions and take action.

Skills Profile

• Very reliable, self-motivated and dedicated to achieving top-class results.

• Ensures that confidentiality of data collected and stored are maintained.
• Assists when and where necessary in developing improved patient records management.
• Problems.
• Maintains accurate and up-to-date data.
• Attends required data entry trainings and meetings and provides input to enhance of
• Other duties as assigned.
Work Experience

• Position: Visual Merchandizer – Lime Concepts

Employment Status: 01/09/2020 – To till.
Type of Employment: Full Time
Location: Kuwait

Duties and Responsibilities

➢ Daily Stock check.

➢ Arrange stock in stores. Mobile accessories section.
➢ Interaction with sales team and superiors.
➢ Daily store visits.
➢ Prepare stock and sales reports.

• Position: Trainer – Trade Link Logistics / YalaGo

Employment Status: 05/05/2019 – 01/01/2020
Type of Employment: Full Time
Location: Kuwait

Duties and Responsibilities

➢ Train how to use the company’s Application.

➢ Hygiene Procedures.
➢ Taxi commission rules.
➢ Customer satisfaction.
➢ Team Work.
➢ Rules and regulations.
➢ Train drivers about the map reading.
➢ Communication skills.
➢ Meter operation.

• Position: HR Coordinator / Al Futtaim General Trading & Contracting Company

Employment Status: 30/03/2018 – 30/04/2019.
Type of Employment: Full Time
Location: Kuwait

Duties and Responsibilities

➢ Arrange Employee Training

 ➢ Support HR Functions
➢ Resolving benefits-related problems
➢ Answering employee requests and questions
➢ Assisting with new employee hiring processes
➢ Assisting with the performance review and termination processes
➢ Assisting with the recruitment and interview processes
➢ Maintaining new hire, employee, and absentee reports (weekly, bi-weekly, or monthly)
➢ Meeting with department managers to develop specific recruiting plan

• Position: Contact Center Team Leader / Viva Telecommunication

Employment Status: 31/08/2014 – 30/04/2018.
Type of Employment: Full Time
Location: Kuwait

Awards Trainings and Seminars

Best Inbound Agent

VIVA Call Center Certificate
Best Team Leader
VIVA Call Center Certificate

Duties and Responsibilities

➢ Answers customers inquiry about products and services

➢ Activate services for customer on call providing security measures
➢ Refers customer to departments regarding any issues
➢ Provides customers technical support
➢ Provides detailed information regarding customer line.
➢ Ensure customer satisfaction on the services on their convenience.
➢ Provide trainings to new staff members
➢ Prepare weekly and Monthly KPIs
➢ Monitor the team members on daily basis

• Position: Admin – Data Entry / Big Contracting Company.

Employment Status: 01/01/2013 – 31/07/2014
Type of Employment: Full Time
Location: Kuwait

➢ Entering customer and account data

➢ Maintaining accurate records of valuable company information
➢ Generate reports
➢ Scan documents and print files, when needed
➢ Providing administrative support to ensure efficient operation of the office
➢ Support managers and employees through a variety of tasks related to organization and
communication.
➢ Organize and schedule meetings and appointments
➢ Maintain contact lists
➢ Develop and maintain a filing system
➢ Write letters and emails on behalf of other office staff