Navneet Kaur

Email id:- navneetsvp@gmail.com

MB: +91-9599868265,
KH-125, New Kavi Nagar, GZB

SUMMARY
A Professional with 9+ years of work experience in After Sales Commercial, Finance and
Client Services.

CAREER OBJECTIVE
Seeking a position to utilize my skills, talents and abilities that help in professional growth.
My long- term objective is to excel in a career, which provides intellectual stimulation,
learning contribution and growth.

PREVIOUS EMPLOYMENT
Vishveshwarya Institute of Engineering and Technology Greater Noida,Uttar Pradesh
Senior Admissions Counsellor
Oct. 2016 to Oct. 2021(5 yrs)

Responsibilities for Administrative Coordinatior

● Provide assistance to staff, managers, and senior-level officers as needed Create,

prepare, and deliver reports to various departments
● Receive and forward communications to different staff and departments Organize
meetings and meeting schedules for each department
● Perform clerical duties, such as filing, faxing, answering phone calls, and responding
to emails
● Maintained student records, logs of screenings, inquires, waitlists, lists for accepted
and non-accepted applicants.
● Mailed and collected registration materials, prepared enrollment and re-enrollment
agreements for current and new students.
● Created class list for each teacher after coordinator assigns students to appropriate
class.
● Provided student reports to department coordinator, teachers, and co-workers and
generated monthly student and staff attendance.
● Prepared, memos, letters, and other documents, administered mails and
correspondence
● Assisted in distributing & receiving after school applications each session.
● Provided administrative support to the office including compiling reports, processing
invoices and expense reports and maintaining files.
● Provided secretarial support to the director, dean, and faculty.
 ● Maintained all the educational records of students.
● Communicated information regarding school events, schedules, and procedures.
● Performs additional job-related duties as assigned
● Train and provide work direction to clerical personnel, students and others as assigned
● Perform a wide variety of problem-solving tasks in support of certified, classified and
management personnel. Operate a variety of office machines such as typewriter,
copiers, calculator and∙ computer equipment

PREVIOUS EMPLOYMENT

SVP Builders (India) Ltd.

Customer Relationship Manager (CRM)
March 2007 to May 2016.

JOB RESPONSIBILITIES
● Heading the Customer Relationship Management Team in resolving all the service
related issues(Team Size 12)
● Provide Training to the CRM department.
● Making strategies for efficient functioning of the CRM team & increasing their
● Productivity.
● Building and Managing Personal Relationships with different clients.
● Involved in recruitment process for CRM dept.
● Involved in employee engagement and productivity enhancement initiatives.
● Gather and manage the clients day to day campaign requirements.
● Settling the dues of the clients before possession by taking interest or providing
● Penalty whatever is required.
● Coordinating with the site to provide possession to the clients.
● Providing no dues to the client and winding the files by doing registry.

TECHNICAL INTERFACES USED

● Good Hands on FAR-VISION for CRM and other financial activities
● 4QT
● Windows
● MS Office

EDUCATIONAL QUALIFICATION
● Master of Business Administration from IMT Distance Learning in 2007.
● Bachelor of Commerce from Delhi University in 2002.
● Intermediate from DPSG (C.B.S.E. Board) in 1997 with 74% marks
● High School from CBSE board in 1995 with 76% of marks.
Training Program Attended

● Contact Centre Tools Training

● Contact Centre Quality and C-SAT
● Continuous Improvement Training
● Interview Skills training
● Cross Cultural and communication Training
● Creative Thinking Methods
● Understanding & Managing Agent Productivity
● Introduction to business consulting
● Business Etiquettes and Corporate Behavior
● Dining Skills and Mannerism
● Business Writing Skill

PERSONAL DETAILS
Father's Name : Shri Tarlochan Singh
Husband’s Name : Mr. Gagan Deep Singh
Gender : Female
Date of Birth : 27 February 1979
Language Known : Very effluent with Hindi & English