Ashwini Deo Muley

+91-8446224102
7, shri bhagwati, jaynagar, b/h sahyadri hospital, Nashik ashi.deo.ad@gmail.com

OBJECTIVE
A Passionate individual, hopeful for operations positions, to apply outstanding problem-solving capabilities and time
management skills to advance the mission of the organization.

PROFILE SUMMARY
● Proficient in customer support and efficient problem solving. Focused on meeting client expectations while
retaining quality standards to ensure timely delivers.

TECHNICAL EXPERTISE
● Quality Assurance.
● Continuous Process Improvement
● Training and Leadership
● Problem Solving
● Customer Support

PROFESSIONAL EXPERIENCE – 6+ Years

UPS Logistics - 1 Year 9 Months

Team name- US Suspense Designation-Administrative Assistant-grade 6

● Completed billing for US domestic packages.

● Released billing for international packages from US to other countries.
● Completed daily and weekly targets on time.
● Handled invoice billing complaints and discrepancies, issuing credit memos when necessary.
● Researched and reconciled customer accounts/invoices to ensure accurate and timely billing.
● Prepared summary sheets and manual invoicing whenever necessary.
● Assisted clients with the collection of payments from outstanding accounts receivable on a monthly basis.
● Obtained and matched PO numbers to delivery slips to ensure prompt receipt of payment.
● Created and maintained new and existing customer contracts.

Team name- Experience management group Designation-Coordinator- grade 8

● Audited GSR (Guaranteed return service) for the clients to void future discrepancies.
● Monitored and audited freight carrier invoices and collected freight discrepancies for the domestic and
international packages.
● Identified causes for frequent billing errors and worked with the vendors to resolve the issue.
● Built and ran queries, then managed the database as support to identify issues, trends and opportunities for
improvement and cost savings.
● Project lead in analysing freight audit reports. Provided and presented analysis and/or recommendations to the
management team.
● Served clients with the issues regarding there package, invoice and billing errors.
Satvik Meals- 1 Year 9 Months

Team name – NA Designation - Operations manager

● Adaptable to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple
functions simultaneously.
● Analysed daily operational metrics to monitor operational efficiency, equipment utilization, performance and
profitability.
● Assisted other members of the Operations team with tasks or projects as needed.
● Developed and implemented process enhancements.
● Diagnosed and improved processes and procedures to ultimately improve performance and profitability.
● Drove innovation and adoption of new technology that results in improved financial performance for the
business.
● Facilitated timely completion and closeout of corrective actions.
● Interfaced with customers to answer inquiries and resolve issues and observations.
● Managed general staff training and development.
● Motivated and led team to meet and exceed the client expectations and the goals of the company.

Tata Consultancy Services- 3 Months

Team name- Confidential Designation-Senior process associate

 • Took knowledge transfer from Accenture Chennai and Mumbai within 2 weeks and transferred it to my team.
 • Processing invoices for payment.
 • Providing Accountants with assistance when required.
 • Processing a high volume invoices.
 • Handling all telephone inquiries relating to accounts payable issues.
 • Corresponding with vendors and respond to inquiries.
 • Documenting all accounts payable transactions.
 • Compiling management reports and assisting with audits.
 • Completing balance sheet reconciliations.
 • Processing daily cash receipts.
 • Collecting all invoices and obtaining approval for payment.
 • Completing accounts payable.
 • Maintaining vendor files.
 • Raising and tracking invoices.
 • Checking the filing of invoices.
 • Checking the accuracy of figures and calculations.
 • Chasing up outstanding customer accounts.
 • Providing support documentation for audits.
WNS- 2 Years 4 Months

Team name- Confidential Designation-Team Leader/Lead Associate

 Responsible for handling a complex process of rate/contract maintenance on weekly/monthly/quarterly basis.

 Responsible for handling a team of 35 employees for uploading Weekly/monthly/quarterly contract rates that
includes ocean freight, surcharges, transit time, Loops/services, routing for the customers in the client
software within the SLA.
 Responsible for making senior associates perform quality checks on the uploaded rates within the SLA.
 Experienced in handling new customer from test environment to go live in client provided portal.
 Allocating work to the team according to the strength and weaknesses of the team members.
 Responsible for taking the ownership of a received rate sheet to make sure everything has been uploaded in the
client software and reporting client on the daily call for the same.
 Coordinating with client for any other requirements, queries, priorities and feedbacks.
 Responsible for giving error feedbacks to the team members and conducting training session for the same if
required.
 Helping team with queries and difficulties as and when required.
 Coordinating with shipping lines (customer) to make any changes or corrections into the uploaded data to
reflect the same in the client software within SLA.
 Responsible for taking care of the Power BI data and other daily/weekly/Monthly reports including accuracy
and performances.
 Presenting the Power BI data to the general manager as well as other managers of the Nashik shipping and
logistics vertical in monthly review meeting.
 Working on different tools like global price management portal (Client given tool), Jira, MS Excel, Outlook,
Teams in order to perform above activities.

Team name- Confidential Designation-Team Leader/Lead Associate

 Responsible for handling complex process of sending rate quotations to the customer as per requirement for
ocean freights within SLA.
 Responsible for making senior associates perform quality checks on the quotations updated in SSH (Softship
lines) before sending quotations within the SLA.
 Making sure team is not violating any SLA for customers of any segments.
 Allocating work to the team according to the strength and weaknesses of the team members.
 Responsible for approving leaves of the team members considering work load and other activities.
 Ensuring the process quality via Q tool and other macros.
 Responsible for giving error feedbacks to the team members and conducting training session for the same if
required.
 Helping team with queries and difficulties as and when required.
 Responsible for taking care of the Power BI data and other daily/weekly/Monthly reports including accuracy
and performances.
 Presenting the Power BI data to the general manager as well as other managers of the Nashik shipping and
logistics vertical in monthly review meeting.
 Working on different tools on citrix like global Softship Lines (Client given tool), CRM, MS Excel, Zoho,
Outlook, Teams in order to perform above activities.
TRAINING COMPLETED
● Root Cause Analysis
● Failure Mode Effect Analysis
● Young leader Development program
● Presentation Skill
● Communication skill

PERSONAL ABILITY
● Excellent excel skills.
● Good Communication Skills.
● Able to Work Independently And With The Team.
● Hardworking, goal-oriented, Adaptive, Sincere and Supportive.
● Fast learning capability.
● Can work under pressure to ensure the SLA Deadlines.
● Self-Driven.

EXTRA CURRICULAR ACTIVITES:

 Proactive in conducting activities like CSR, office outings etc.
 Active participation in annual function, sports tournaments as well as floor festivals and activities.
 A passionate singer and dancer.

EDUCATIONAL CREDENTIALS
Post-Graduation July 2012-Aug 2014
MBA in Finance
Sinhagad College, Pune

Graduation June 2009-June 2012

Bachelor of Commerce - Computer Application
Centre Point College, Nagpur

Intermediate Mar 2007- Apr 2009

G S College of Commerce & Economics, Nagpur

High School Mar 2006- Apr 2007

Somalwar high school khamla, Nagpur

I hereby declare that the above mentioned information is true to my knowledge.

Place: Nashik Ashwini Deo Muley