ASSURANCE IKECHUKWU

Mowo Kekere Bus-Stop, Akoka Estate, Ikorodu, Lagos

Ikechukwuassurance@yahoo.com
+2348144426011

Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience.
Outgoing sales professional with a track record of driving increased revenue, improving buying
experience, and elevating company profile with targeted markets. Consistently recognized for
sales performance and excellence in customer service.

Education
Imo State University | Bachelor of Science (B.Sc.)
Biochemistry, November 2022.

Work History
Castro Cubana Club, Waitress April 2022 - November 2022
Abuja.
● Resolved guest and employee complaints to maintain complete customer satisfaction
and workforce effectiveness.
● I remained calm and poised when dealing with demanding customers or during busy
shifts.
● Followed health and safety regulations relevant to the hospitality industry to minimize
accidents, incidents, and liability to restaurants.
● Increased sales significantly by upselling higher-end products to customers.

Fendoz, Receptionist December 2020 - August 2021

Imo.
● Managed multiple tasks and met time-sensitive deadlines.
● Answered central telephone system and directed calls accordingly.
● Confirmed appointments, communicated with clients, and updated client records.
● Maintained confidentiality of information regarding clients and the company.
● Responded to inquiries from callers seeking information.

Checkerz, Waitress November 2019 - April 2020

Imo
● Shared knowledge of menu items and flavors, enabling customers to make personal
decisions based on taste and interest.
 ● Suggested appropriate food and drink pairings increase per-ticket sales.
● Resolved guest and employee complaints to maintain complete customer satisfaction
and workforce effectiveness.
● Met with the chef to review daily specials and menu changes.
● Used cash registers and credit card machines to cash out customers.

Skills
● Complaint resolution
● Report preparation
● Administrative support
● Sales expertise
● Customer service
● Effective communications
● Time management