Serap
Akdoğan
PROFESSIONAL
SUMMARY
Detailed Sales Consultant well-known
for providing persuasive product
demonstrations and convincing leads
to make purchases. Reliable, quick-
paced and team-orientated.
Dedicated and driven to excel in
sales-driven role.
Results-focused commercial sales
professional with hardworking style,
proactive mindset and persuasive
communication skills. Accomplished
in prospecting, customer acquisition
and account development for
maximum profits. Always seeking out
new sales opportunities and driving
revenue growth.
High achieving individual with proven
success reaching professional targets
while delivering first-class customer
service. Handles objections and
complaints with skill and expertise.
Motivated and personable worker
fantastic at building rapport.
Productive employee with proven
track record of successful project
management and producing quality
outcomes through leadership and
team motivation. Works with clients
to determine requirements and
provide excellent service.
CORE QUALIFICATIONS
• Customer liaison
• Sales strategies
• Social selling
• Buyer analysis
• Product presentations
• Product storytelling
• Contact negotiating
• Managing the Crisis
• Communication skills
5520242560,
serapakdogan787@gmail.com
İstanbul Sarıyer 34396
EXPERIENCE
12/2019 - Current
Turkcell Superonline İletişim Hizmetleri A.Ş. | İstanbul, Kağıthane
Sales Consultant
• Determined prospect needs and crafted appropriate responses along with
information on suitable products and services.
• Demonstrated products to show potential buyers benefits and advantages
and encourage purchases.
• Shared comprehensive brand and product knowledge to maximise sales.
• Delivered professional presentations and used optimum sales techniques to
consistently meet sales quotas.
• Monitored market conditions and competitor actions impacting company
sales activities.
01/2019 - 10/2022
Nusr-et Burger | İstanbul, Sarıyer
Waiter
• Anticipated and addressed guests' service needs.
• Delivered friendly and fast service to process high-volume food and drink
orders at peak times.
• Upsold, cross-sold and recommended additional items to customers to
increase restaurant sales.
• Resolved customer complaints promptly, escalating larger operational
concerns to management.
• Maintained safe food handling standards at all times.
• Seated guests promptly and managed table wait times.
06/2017 - 08/2018
Mass Sports Club | İstanbul, Sarıyer
Sales Consultant
• Liaised with customers to determine needs and provide recommendations.
• Explaining the benefits and advantages of sports to potential customers and
getting them to register.
• Determined prospect needs and crafted appropriate responses along with
information on suitable products and services.
01/2016 - 07/2017
Shake Shack | İstanbul, Kağıthane
Sales Representative
• Interfaced with customers to resolve problems and meet diverse needs.
• Liaised with customers to determine needs and provide recommendations.
• Handled customers' questions, problems and complaints personally and face
to face.

ADDITIONAL
INFORMATION
• Computer Information
• Ms Office, Outlook, Excel,
Powerpoint, Word
CERTIFICATIONS
• Patient admission - Medical
secretariat certified
08/2016 - 04/2017
Kaşıbeyaz | İstanbul, Sarıyer
Assistant Kitchen Manager
• Developed recipes and menus to align culinary trends with consumer
demand.
• Planned menus to develop restaurant brand while achieving competitive cost
per dish.
• Monitored kitchen area and staff to ensure overall safety and use of proper
food handling techniques.
• Talked to customers about dietary issues and food allergies to prepare meals
to individual needs.
• Supervised work of cooks and kitchen helpers helping to keep kitchen
running smoothly.
• Devised tasty dishes using popular recipes, delighting guests and generating
return business.
• Oversaw preparation of specialist items and customer requests to verify
accuracy.
• Developed speciality foods and complex dishes using interesting season
mixes.
• Assisted restaurant management with pricing, providing information about
ingredient costs and correct portioning.
• Experimented with new dish creations by incorporating customer
recommendations and feedback.
• Established clear standards for cooking, garnishing and presenting food.
EDUCATION
Eskişehir Anadolu Üniversitesi | Eskişehir
associate degree: Business
LANGUAGES
Turkish, English: First Language
Turkish: C2 English: A2
Proficient Elementary