ALYSSA ORTIZ

Caldwell, Idaho · alyssaortiz@my.cwi.edu

Part-time Student and Part-time Worker

Hard-working and highly motivated student looking to pursue a career in the electrical and computer
engineering field. Hoping to use the technical and personable skills I have gained from schooling and
experience thus far as an engineer.

WORK HISTORY
2021-11 – CURRENT
BARISTA SHIFT LEAD, DUTCH BROS
• Created superlative coffeehouse experience through customer service, beverage
preparation and presentation, in-store marketing and thorough cleanliness and
sanitation of space.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies
and optimize staffing patterns.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Strong written and verbal communication amongst a large team.

2021-06 – 2021-08
DELIVERY FULFILLMENT ASSOCIATE, HOME DEPOT
• Reviewed daily queue report to confirm all orders were processed within shipping
system as scheduled.
• Unloaded incoming trucks and properly staged inventory for processing.
• Cross-trained new associates on picking and filling orders for warehouse products.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable
improvements in production quality and workflow.

2020-05 – 2020-08
NURSING ASSISTANT, CANYON WEST OF CASCADIA
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient
rooms.
• Observed or examined patients to detect symptoms that required medical attention such
as bruises or open wounds.
• Offered immediate assistance in emergency and routine paging situations to evaluate
needs and deliver care.
• Trained in dealing with infectious diseases environments and protocols.
EDUCATION
08 2022
ASSOCIATE OF SCIENCE, COLLEGE OF WESTERN IDAHO
Field in Electrical and Computer Engineer

05 2020
HIGH SCHOOL DIPLOMA, VALLIVUE HIGH SCHOOL
GPA: 3.6
Graduated with honors

SKILLS
• Employee management • Empathetic listener and persuasive speaker
• Customer service • Incredibly personable
• Self-driven and fast learner

LANGUAGES
• Spanish
• English

SHADOWING EXPERIENCE
This fall semester, I was given the opportunity to shadow a relative who works as a Business IT
Analyst. I observed the work he did over the course of three days and gained valuable insight into
his role. This opportunity allowed me to be in the field of work I am studying and showed me
possible career paths that are available to me in the future.

INTERNING
During my senior year of high school, I was a part of a CNA program that gave us the chance to intern
at a residential facility to gain hands on experience. This experience led to me working as a Nursing
Assistant over the summer after I graduated from high school. Although I learned this wasn't a career
I wanted down the line, I gained valuable knowledge and skills I still use to this day.