CHEYENNE THAYALAN

14 Reid Drive · 905-483-9262

cheyennebolefski@icloud.com ·

A curious and enthusiastic thinker with a passion for continued learning and
development of skills, knowledge and proficiency to increase the productivity of the
organization.

EXPERIENCE
OCTOBER 2022- JUNE 2023
DENTAL RECEPTIONIST, EAST OAKVILLE ORTHODONTICS
• Answering phone calls; scheduling and cancelling appointment for patients as needed.
• Managing incoming emails and text messages from patients and dental offices.
• Organizing and booking patient referrals; uploading x-rays and appropriate
documentation to patient charts.
• Assisted with sterilization, labelling and organization of instruments.
• Provided monthly receipts to patients via email or hard copy.
• Providing excellent customer service

PROGRAMS:
• EXCEL
• ORTHOTRACK
• WEAVE

FEBRUARY 2022- OCTOBER 2022

DENTAL RECEPTIONIST, DR. KELVIN FUNG PERIODONTIST
• Cash handling and other cashier duties; processing patient payments and insurance
claims, filing insurance claims
• Keyholder duties; opening and closing procedures, updating daily schedules in office
• Answering phone calls; scheduling and cancelling appointments for patients and
manintaing schedules for dentist and hygienists
• Managing incoming emails from patients and dental offices, booking patient referrals,
uplaoding x-rays, letters and updates into patient charts
• Assistance with probing
• Maintaining cleanliness of office; cleaning high-touch surfaces and objects, laundry,
mopping, vacuuming
• Overseeing daily safety and sanitization checklists
 PROGRAMS:
• EXCEL
• CLEARDENT
TRAINING:
• IPAC CONTINGENCIES AND REPROCESSING ONLINE COURSE

NOVEMBER 2017 – SEPTEMBER 2021

RECEPTIONIST, BLYSS HAIR & BODY
• Cash handling and casher duties
• Keyholder duties, including opening and closing procedures
• Answering phone calls; Scheduling appointments for guests and maintaining
schedules for stylists
• Manage incoming retail shipments and stocking products
• Providing excellent customer service
• Overseeing daily safety and sanitization checklists

JANUARY 2017 – SEPTEMBER 2017

RECEPTIONIST/ ESTHETICIAN, LE SPA STUDIO

• Performed lash lifts, manicures and pedicures on clients

• Provided customers with necessary information on products and procedures
• Taking care of the salon appearance
• Sales, including retail and service
• Occasionally running errands

EDUCATION & TECHNICAL PROFICIENCES

JUNE 2016
HIGHSCHOOL DIPLOMA, WHITE OAKS SECONDARY SCHOOL

• Currently enrolled and active in a Public Speaking and Teaching program

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Google Docs
• Milano Software

SKILLS
• Well organized aiding in proficient time • Confident drive to lead or be led in any task
management • Always willing to learn new procedures and
• Excellent proven customer service experience accept feedback
and communication skills
• Experienced in internal and external issue
management and interpersonal skills