IHUNWEZE CHIAMAKA NNENNA

17 Uyamadu Street,
Abakaliki
Ebonyi State
Call: +234 802 5020 109
Or
07034686184
amyihunweze@gmail.com
……...........................................................................................................................
OPEN TO RELOCATION

PROFESSIONAL SUMMARY
● A friendly and cordial individual skilled in resolving complicated customer concerns
and identifying customer needs.
● Seeking to build customer confidence and provide a safe and positive customer
experience.
● Experience in working with little or no supervision.

● Familiar to work under pressure and without supervision.

● Also have knowledge on how to track daily financial activities.

● Proficiency in microsoft packages.

ACCOMPLISHMENT

● Provided excellent customer service to clients resulting in increased financial input

and administration effectively.

● Monthly reconciliation report in order to know the general debit recovered on monthly.

● Daily reconciliation of payment to ensure the accounting system reflects the correct

transactions.

PROFESSIONAL SKILLS AND COMPETENCY REQUIREMENT

● Ability to identify errors.

● High level attention to details.

 ● Proficiency in Microsoft office suite.

● Team player with the ability to work with multiple parties.

● Ability to work with deadlines.

● Strong communication skills.

● Ability to do adjustment (if any).

● Handles complex situations with professionalism and empathy.

● Positive working ethics.

● Values feedback and collaboration, and strives to continuously improve my

performance and skills.
● Good human relations and communication skills.

● Data Collection Management.

● Speared sheet.

● Reporting Tools.

● Technical Design Documentation.

● Problem-solving.

EDUCATION:
Higher National Diploma (H.N.D): Accountancy, 08/2021
Federal Polytechnic Nekede, Owerri, Imo State .

National Diploma (N.D): Accountancy, 08/2013

Akanu Ibiam Federal Polytechnic Uwana, Afikpo, Ebonyi State.

National Examination Council (NECO),06/2008

Community Secondary School, Ekka, Ezza North, Ebonyi State.

First School Leaving Certificate (FSLC): 05/1998

All Saints Primary School, Abakalikil, Ebonyi State.

WORK EXPERIENCE:

Assistant Administrative Officer, 05/2023 to current

Enugu Electricity Distribution Company, Revenue Protection Group(R.P.G)
 ● Tracking of marketers day to day collection.
● Do day to day marketers performances.
● Review the marketers work done.
● Prepare marketers weekly/ monthly reports.
● Prepare delinquency for day to day activities.

Data Analyst, 09/2022 to 05/2023

Enugu Electricity Distribution Company, Umuahia District, Head Commercial
Abakaliki/ Umuahia Region

● Monitoring, analytics and reporting the revenue collection on a daily basis in order to
know the status of performance on district wise.
● Review of the company debtor list.

● Preparing delinquency for day to day activities.

● Prepare marketers performance.

● Identify areas with high financial leakages and design appropriate strategies to enhance
billing and collection operations – minimizing commercial losses in the region.

● Plan, allocate, co-ordinate, monitor and supervise revenue protection activities across all

districts in the region.

Reconciliation Officer, 07 /2021 to 09/2022

Enugu Electricity Distribution Company, Revenue Recovery Group, Imo/ Ebonyi
Region

● Checking the billing database to know high profile debit customers.

● Listening to customer problems if any and following it up until it’s solved.

● Work adjustment on customer’s bill (if any).

● Have a discussion and agreement with company debt customer, and also guide them
on ways to clear their debt.
● preparing delinquency for task force.

● Problem Solving and Decision Making.

Field Assistant, 04/2019 to 07/2021
Enugu Electricity Distribution Company, New Owerri District, Revenue Enhancement
Team (RET) – Imo State.
● Reviewing of the company debtor list

● Contacting customers and informing them of their overdue bills

● Advising customers on their payment options and suggesting methods of payment.

● Writing final notice warnings to customers when payments are not being made.

● Instituting legal action when customers fail to meet up our agreement.

Marketing, 04/2017 to 07/2019

Enugu Electricity Distribution Company, New Owerri District, New Owerri District -
Imo State.

● Distribution of bills

● Reading of metres

● Cash drive

● Work closely with the Energy Audit Team to ensure loss minimization in the district.

Teaching Assistant,01/2015 to 12/2016

Holy Child Academic, Orji, Mgberi - Imo State
Helped with grading assignments and tests, providing constructive feedback to students
based on results.
● Supported classroom activities, tutoring, and reviewing work.
● Produced monthly reports using advanced Excel spreadsheet functions.
● Identified, analysed, and interpreted trends or patterns in complex data sets.
● Assisted teachers with classroom management and document coordination to
maintain a positive learning environment.
● Assisted in maintaining an engaging and respectful educational environment by
promoting discipline and cooperation.
● Partnered with a teacher to plan and implement lessons following the school's
curriculum, goals, and objectives.
● Completed daily reports on attendance and disciplinary performance.
Receptionist, 01/2014 To 1/2015
Virgin Land Hotel, Nkaliki - Ebonyi State
● Customer friendly
● Greeted incoming visitors and customers professionally and provided friendly,
knowledgeable assistance.
● Confirmed appointments, communicated with clients, and updated client records.
● Keep the reception area clean and neat to give visitors a positive first impression.
● Answered the phone promptly and directed incoming calls to correct offices.
● Responded to inquiries from callers seeking information.
● Resolved customer problems and complaints.

Storekeeper,01/2013 To 01/2014
Mini Coca Cola Deport, Abakaliki - Ebonyi State

● Received product and organised the stockroom storage area.

● Documenting and receiving records to confirm receipt of orders.
● Kept sales receipts and maintained accounting records.
● Received and arranged all shop items for visual display.
● Maintained customer satisfaction with quick and professional handling of product
returns.
● Stocked storerooms and adjusted minimum and maximum par levels in the
automated inventory system.

● Greeted customers, helped locate merchandise, and suggested suitable options.

● Balanced and organised cash register by handling cash, counting change, and
storing coupons.
● Remained calm and composed in tense situations involving angry or upset
customers.
● Checked pricing, scanned items, applied discounts, and printed receipts to ring up
customers.
● Greeted customers entering the store and helped them with their requirements.
● Displayed merchandise by arranging in appealing ways to boost sales.

Secretary To The State Coordinator Ebonyi Chapter,

Industrial Training (I.T), 01/2011 To 01/2012
National Youth Service Corps(Nysc) - Ebonyi State
● Typing, preparing, collating reports and filling.

● Good communication, customer service.

● The ability to use standard software packages (Microsoft office) and to learn more
packages if required.