KRISTEL JOY M.

DULDULAO
APPLICANT

PROFILE
San Nicolas, Ilocos Norte, Philippines
+639084516004 | papijadenduldulao@gmail.com

SUMMARY
As a Customer Service Representative with some experience, I possess strong communication and
interpersonal skills, as well as the ability to empathize with and understand customers' needs and
concerns. My experience has given me the ability to handle a variety of customer inquiries,
complaints and issues efficiently and professionally. I am adept at de-escalating intense situations,
providing solutions and ensuring customer satisfaction. I have also demonstrated a strong
commitment to teamwork, attention to detail and the ability to adapt to new processes and
procedures. Overall, I am a dedicated and enthusiastic CSR who is committed to providing
excellent customer service and contributing to the success of my team and company.

WORK EXPERIENCE
Alorica Philippines Customer Service Representative


October, 2019 - March, Followed up with customers to ensure satisfaction and resolve
2020 any outstanding issues.

Answered customer inquiries via phone and email.

Assisted with creating and implementing employee performance

evaluations.

Collaborated with vendors to locate replacement components

and resolve advanced problems.

Managed incoming customer inquiries and provided solutions in a

timely manner.

Escalated customer issues to supervisor when necessary.

Worked with software development team on reported errors and

bugs on newly released software and assisted in deployment of
release fixes.

Escalated customer issues to supervisor when necessary.

Shakey’s Restaurant Staff



December, 2017 - June, Provided a high level of customer service to guests.

2018
Took orders, served food and drinks, and processed payments
accurately and efficiently.

Provided menu and wine recommendations to guests to enhance

their dining experience.

Collected payment for food and drinks served, balanced cash

 receipts and maintained accurate cash drawer.

Demonstrated ability to multiTask and work well under pressure.

Resolved customer complaints and concerns in a professional

and timely manner.

Carried out complete opening, closing and shift change duties to

keep restaurant working efficiently and teams ready to meet
customer needs.

EDUCATION
Polytechnic University of Bachelor in Science of Hospitality Management


the Philippines Member of Sports Committee

June, 2015 - March, 2018
Elected Captain of Volleyball

SKILLS
Critical thinking skills Patience

Communication skills Organisational skills

Leadership skills Time management skills

Conflict resolution skills