BRIA GRIGGS

4285 Mary Ridge Drive, Randallstown, MD 21133 | C: 8139652871 | brie907@gmail.com

Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.

Highlights
Energetic work attitude Inventory control familiarity
Store maintenance ability Courteous demeanor
Large cash/check deposits expert Strong organizational skills
Customer service expert Active listening skills
Adaptive team player Seasoned in conflict resolution
Opening/closing procedures
Critical Thinking
Internet Research
Data entry
Multi-Task Management
Reading Comprehension

Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and
orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Social Interactions
Studied abroad overseas to various locations.
As a student ambassador I represented the United States.
Hands on experience interacting with other cultures.
College
Organized and delegated academic events.

Experience
Guest Service Specialist May 2017 to Current
Genesis Healthcare Randallstown, MD 21133
Facilitated games and other activities to engage clients. Provided patients and families with
emotional support. Served meals and snacks according to prescribed diets. Assessed and
created a personalized care plan for newly admitted residents. Attended to the receptionist
desk by answering phone calls and assisting visitors.
 CREW MEMBER Jun 2016 to Feb 2017
DUNKIN' DONUTS ORLANDO, FLORIDA
Operated cash register with proficiency. Provided professional and courteous service at all
times. Responsible for opening and closing the store. Worked overtime shifts during busy
periods. Rotated stock to maintain freshness. Worked with customer service to resolve issues.
Assessed customer needs and responded to questions. Bagged merchandise by following
standard procedures. Organized register supplies. Issued receipts for purchases and gifts.
Unpacked and restocked new merchandise. Effectively followed instructions and abide by store
policies.

Education
Associate of Arts, Criminal Justice 2018
Valencia College Orlando, Florida, USA
Coursework included English, Mathematics and Sociology

High School Diploma 2015

Earl J. Lennard High School Ruskin, FL, USA
Coursework included Advanced Placement and Honors.