BASAVARAJ. K.

P
#144, 11th block,
BSK 6th phase, Srinivasapura,
Dr. Vishnuvardhan road,
Bangalore – 560060
India.
Contact: +91 8553850411
yaligars2015@gmail.com

A highly motivated, confident individual with exceptional multi-tasking capabilities

and able to work in a target driven, busy cell centre environment. Hardworking with excellent
attendance and punctuality records who can work equally well alone or as part of a team. Can
communicate effectively with people from diverse backgrounds and would be an asset to any
employer who respects loyalty and responsibility. Keen to find a challenging position within an
ambitious employer where I will be able to continue to increase my work experience & develop
my abilities.

PERSONAL INFORMATION

Educational qualification: II P U C

Date of Birth: 15-july-1983

Sex: Male

Marital Status: Married

Nationality: Indian

Languages Known: English, Hindi, Kannada, and Telugu.

WORK HISTORY

07. 2014 - PRESENT MYNTRA

Customer support executive

Tasked with answering projecting a professional company image through phone

interaction with new and existing clients. Main duties include answering customer enquiries,
resolving their problems.
 Duties :
 Able to handle complex calls and situations.
 Excellent listening and problem solving skills.
 Demonstrating empathy and understanding when talking to
customers.
 Taking ownership on all calls and queries answered.
 A proven track record of handling high volume calls.
 Good keyboard skills and knowledge of customer service principles
& practices.
 Having a professional and courteous manner at all times.
 Identifying and escalating priority issues or customer complaints.

05. 2009 – 07. 2014 C7 SOLUTIONS

Marketing Manager

 Communicating with existing dealers.

 Visiting every branch once in a month.
 Handling the complaints with priority.
 Handling every state sales executives of our organization.
 Tracking the revenue generation of each sales executive of their
territory.
 Keeping a close eye on staff turnover, absenteeism and overtime.
 Successful record of generating business of 26laksh average every
quarter individually.
 Giving staff feedback on their performance.
 Coaching, and motivating people at pace.
 Tracking the details of the leads given by the telesales team for both
B2B and B2C.

STRENGTHS

Logical, analytical, fast learner, sincere and hard working

Place:

Date: