ABHISHEK JANGIR

Phone: (+91) 8742803233 Plot No. 21 Gyatri Residency

abhishek.jangir199@gmail.com Goner Road Jaipur 302031

Experienced and result-oriented professional with More than 7 years of experience in BPO
sector, Automobile & Filed Sales.

EDUCATION

BCA Jaipur National University June 2020

10+2 Board of Senior Education Rajasthan, Commerce May 2014

10 Board of Secondary Education Rajasthan May 2012

EXPERIENCE

 Worked as Sales Manager in Generation Next BPO Service Feb 2021 to July 2023

Duties & Responsibilities:

 Achieving growth and hitting sales targets by successfully managing the sales team.
 Designing and implementing a strategic sales plan that expands company’s customer
base and ensure its strong presence
 Contributes to team effort by accomplishing related result as needed.
 Implements national sales programs by developing field sales action plans.
 Developing sales team through motivation, counselling and product knowledge
education.

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 Worked as Team Leader in Girnarsoft Pvt. Ltd. from Jan 2018 to Dec 2020

Duties & Responsibilities:

 Ask Customer Requirements.
 Responsible for helping Automobile’s buyers discover which vehicles best fit
their needs with their price range.
 Mentoring and training up junior and new associates.
 Monitoring & reporting on standards & performance targets
 Arranging & chairing weekly team meetings, focusing on targets & achievements.
 Provided training to the new hires.
 Preparing daily workloads for staff & co-coordinating the daily allocation of work.
 Motivating the team to achieve high standards and targets.
 Handling new client enquiries and acting as the face of the business.
 Dealing with and resolving problems and issues which arise.

 Worked as Technical Support Executive in Teleperformance from May 2016 to Dec 2017

Duties & Responsibilities:

 Take the Customer calls in a highly professional manner
 How to act as the first point of telephone contact for a customer
 Answering any queries quickly and efficiently
 Quickly understanding a caller’s point of view and to empathies with them
 Meet in Floor AHT.
 Break Management.
 Accurately updating customer records with information
 Responding to customer who have special communication needs such as language
difficulties or disabilities
 Able to respond and adapt to the needs of all customers
 Handling Outbound Calls
 Handling complaints.

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SKILLS

 Good communication and analytical skills.

 Expertise in achieving customer satisfaction.
 Ability to work with minimum supervision in a busy environment.
 Good command over English written and verbal.
 Ability to consolidate the sale and walk the customer through every stage of the deal.
 Creating and Implementing a Sales Plan
 Management and leadership skills

Place (Jaipur) Abhishek Jangir

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