HARDIT SINGH

50 Ann O’Reilly Road, Unit 1404, North York, ON, M2J 0C9
Contact: 437 247 6767 Email: singh.hardit13@gmail.com

CUSTOMER SERVICE REPRESENTATIVE

Core Competencies Professional Summary

Building Relationships
Excellent Communication
Skills
Focusing on Customer
Learning and Adapting
Delivering Lasting Results
Acting with Integrity
 Well nurtured customer service skills that helps in providing effective guidance and
assistance to customers regarding company products
 Ability to sight opportunities through consultative marketing techniques and excellent
customer service skills that lead to customer referral relationships
 Problem solving capabilities, able to handle customer complaints and inquiries in a calm
and professional manner
 Independent performer who sets personal goals to achieve and exceed company’s sales
target
 Remains poised under pressure and able to meet tight deadlines and handle multiple
tasks simultaneously
 Willing and able to learn; able to pick up new information and systems quickly

Work Experience
Areas of Expertise
Account Management Pizza Nova Customer Service Representative (March 2019 – Present)

Lead Generation
Cross-selling Product
Telesales
Client Conversation
 Attending to customer calls and messages via multiple communication channels
regarding orders and complaints
 Resolving customer grievances and closing any payment related issues
 Completing daily customer transactions and referring customers to products that fit their
needs

GHG Travels Accounts Executive (November 2014 – December 2018)

Languages Known  Performed customer service and relationship management, handled customer grievances
and ensured they were supported and resolved satisfactorily
English  Supervised client accounts – contacted customers regularly to establish effective working
relationships.
Punjabi
 Responsible for generating sales leads for Travel and Tourism
Hindi  Exceeded monthly sales targets through cross-selling of products and services

IBM Sales Associate (December 2011 – November 2014)

Qualification
Bachelor of Commerce
 Attended customer queries over phone, emails and other service request systems
 Collaborated with concerned teams and users to bring the incidents to closure
 Prioritized and worked on incidents or passed them to higher level support teams for
assistance, if required.