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Roosevelitho Maitre
Santo Domingo, DR | 809-440-1400 | roosevelito22@gmail.com

Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management
environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers
and individual needs. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-
lasting, loyal customer relationships.

Skills
 Inbound and outbound calling  Call center experienced
 Retail sales customer service  Interpersonal skills
 Active listening  Quality assurance controls
 Practiced Problem solving  Product knowledge
 Negotiation

Experience
TELUS International | MAY 2021 – Mar 2023
CUSTOMER CARE REPRESENTATIVE |work from home – Dominican Republic
 Assisted customers with making payments or establishing payment plans to bring accounts current.
 Fielded customer complaints and queries, fast-tracking for problem resolution.
 Asked probing questions to determine service needs and accurately input information into electronic systems.
 Informed customers about billing procedures, processed payments and provided payment option setup assistance.
 Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

MRA LAW GROUP | Feb 2019 –Mar 2021

VIRTUAL ASSISTANT | work from home – Dominican Republic
 Managed and organized a high-volume email inbox, responding to over 100 inquiries with a 95% satisfaction rate from clients
 Coordinate and scheduled over 50 meeting and appointments per week, ensuring all parties were informed and prepared for
each for each meeting
 Performed research and compiled data for a project that resulted in a 10% increase in website traffic and a 5% increase in
social media engagement

GREAT VIRTUAL WORK | Sept 2017 – Nov 2018

SALES REPRESENTATIVE | work from home – Dominican Republic

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 Promoted the value of the customer loyalty program leading to a 10% out-performance of sign-up targets
 Performed in the top 5% of sales representatives in 2018
 Establishing trust in customer relations leading to a 19% increase in customer retention

Education and Training

UNIVERSIDAD DOMINICANA (OYM)| SDE |Civil Engineering |2014-2021
INFOTEP |computer skills |2019

Languages skills
English:

fluent/ Bilingual
Spanish:

fluent/ Bilingual

French:

Native/ Bilingual
Haitian Creole

Native/ Bilingual

Accomplishments
 Created highly effective new program that significantly impacted efficiency and improved operations.
 Consistently maintained high customer satisfaction ratings.
 Gained a Certification in Customer Service as a Representative
 Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
 Sales - Consistently generated additional revenue through skilled sales techniques.