CHISOROM CHUKWUKERE

Executive Assistant / Administrative Assistant

Experience: 3 years | Available: Immediately | Location: Lagos

chukwukerechisorom@gmail.com
|
+2347049215415

ABOUT ME

Engaging and patient customer service professional, Administrative Assistant and Executive assistant, and an
enthusiastic content creator with expertise in managing and enhancing client/customer relationship by
contributing in activities towards meeting set targets in a dynamic and growth enhancing organization. I
possess great verbal and written communication skill and have demonstrated proficiency in managing tasks
with strong attention to detail. I am a vibrant team player with an excellent disposition. I have the willingness to
learn and I harness every opportunity given to me.

WORK EXPERIENCE

Emotions City
Senior level | Executive Assistant
Lagos
, Nigeria
2022-01-01
|
2022-07-01

•
Provide sophisticated calendar management for CEO. Prioritize inquiries and requests
while troubleshooting conflicts; make judgements and recommendations to ensure
smooth day to day engagements.
•
Act as a liaison and provide support to the Faculty members. Arrange and handle all
logistics for meetings and events: schedule meetings; draft agendas; develop, compile,
and distribute presentation materials.
•
Complete a broad variety of administrative tasks that facilitate the CEO’s ability to
effectively lead the organization, including: assisting with special projects; designing
and producing complex documents, reports, and presentations; collecting and
preparing information for meetings with staff and outside parties; composing and
preparing correspondence; maintaining contact lists; making travel arrangements.
•
Serve as the primary point of contact for internal and external constituencies on all
matters pertaining to the Founder, including those of a highly confidential or critical
nature. Prioritize and determine appropriate course of action, referral, or response,
 exercising judgement to reflect Founder’s style and organization policy
•
Work closely with the Founder to keep her well informed of upcoming commitments
and responsibilities, following up appropriately. Act as a "barometer," having a sense for
the issues taking place in the environment and keeping the Founder updated.
Anticipate Founder’s needs in advance of meetings, conferences, etc.
•
Provide "gatekeeper" and "gateway" role, providing a bridge for smooth
communication between the Founder and clients, demonstrating leadership to
maintain credibility, trust, and support with the Executive Team.
•
Manage all aspects of organization’s office services. Evaluate and assist in developing
office policies and procedures for improved work flow and anticipate future needs as
organization grows. Assist in the selection of vendors and purchase equipment,
services, and supplies necessary for operation of organization.
•
Replenish office materials such as snacks, printer supplies, paper, office supplies, etc.
•
Provide event management support as requested.
•
Provide hospitality to all guests and help to create a welcoming environment.
•
Answer main phone line and respond to inquiries.
•
Process and distribute daily mail.
•
Invest in building long
lasting relationships both externally and internally.
•
Manage petty cash reimbursements and reconciliation.
•
Other projects/duties as assigned for the overall benefit of the organization

Emotions City
Senior level | Client service officer / Administrative Associate
Lagos
, Nigeria
2021-01-01
|
2021-12-01

. Managing client help desk

• Office Administration
• Social Media Management
• Marketing products and services
• Managing and hosting physical and virtual training sessions
Skills gained: Customer service management, marketing strategy, itinerary management,
developing minutes of meetings, social media content creation, driving sales, proper records
management, handling difficult customers, working under pressure, event management,
effective communication, report writing.

His Dulce
 Lagos
, Nigeria
Management level | Assistant manager and content creator
2020-01-01
|
2020-07-01

1. Create content based on research made.

2. Manage interactions across all social media platforms.
3.
Book appointments and make reservations.
4. Assist with the overseeing and management of the facility. 5.
Assist with stock keeping.
6. Answering phone calls and receiving orders.

Accelerate TV

Volunteer, internship | Content creator

Lagos
, Nigeria
2019-11-01
|
2019-12-01

1. Transcribe interviews 2. Make research and write content for the website and magazine

IHORYX Nigeria limited

Mid level | Front desk and social media manager

Lagos
, Nigeria
2018-04-01
|
2018-08-01

1. Keep front desk tidy and presentable with all necessary material.
2. Greet and welcome guests
3. Answer
questions and address complaints
4. Answer all incoming calls and redirect them or keep messages
5.
Receive letters, packages etc. and distribute them
6. Prepare outgoing mail by drafting correspondence,
securing parcels etc.
7.Check, sort and forward emails
8. Upload content across all social media platforms
and manage interactions.

Solola and Akpana: Lawyers and Solicitors.

Volunteer, internship | Front desk
Lagos
, Nigeria
2016-06-01
|
2016-08-01

1. Keep front desk tidy and presentable with all necessary material.
2. Greet and welcome guests
3. Answer
questions and address complaints
4. Answer all incoming calls and redirect them or keep messages
5.
Receive letters, packages etc. and distribute them
6. Prepare outgoing mail by drafting correspondence,
securing parcels etc.
7.Check, sort and forward emails

EDUCATION

Esep le berger Universite

Degree | Bsc. International relations

JOB SKILLS

People Effective calender Emotional

 management management intelligence

customer management Event planning Logistics

Scheduling

LANGUAGE SKILLS

French English

CERTIFICATES & AWARDS

Introduction to customer service excellence:

Certificate | 2022
Events Management: Strategy, Event Types and Customer Service:
Certificate | 2022
Emotional Intelligence:
Certificate | 2022