Mostafa WORK EXPERIENCE

Mohamed Feb 2022 Support Your App INC.

Mansour Sep 2022 (Cairo-
Remotly)
Technical Support Specialist
 Provides technical problem resolution to
customers by performing a question
diagnosis while guiding users through step-
by-step solutions.
 Interacts with customers to provide and
process information in response to
inquiries, concerns, and requests about
products and services.
 Researches required information using
available resources.
 Follows standard processes and procedures
 Identifies and escalates priority issues per
Client specifications.
 Offers alternative solutions where
appropriate.
 Achieved high satisfaction rating through
proactive one-call resolutions of customer
issues.
 Verified accurate responses to questions and
+201212733309
inquiries by maintaining advanced product
knowledge.
mostafa.m.mansou@gmail.com
 Helped large volume of customers every day
with positive attitude and focus on
Cairo - Egypt
customer satisfaction.

Abu Dhabi Municipality

Technical Support / Account Manager
 Attend all Technical issues from my Admin
side or guiding users through step-by-step
Dec 2019 solutions
About me Nov 2021
(Abu Dhabi-  Call new customers to welcome them on-
UAE) board and assist on optimizing the services
Customer-oriented Store Manager  Search and call new potential customers and
with more than 5 years of experience educate them about us and our services
in Management, Sales and Customer  Follows standard processes and procedures.
Service. Focused on increasing
 Fix all issues on spot or give a time window
Exceptional Customer Service and
and follow up.
Sales. Adaptive and deadline-
Feb 2019  Keep all records of daily tasks up to date and
oriented with capacity to execute and
Dec 2020 arranged.
complete multiple projects in high- (Dubai-UAE)
stress environments. Meticulous
leader and strategic planner with
Bateel International L.L.C
comprehensive managerial acumen,
Apr 2017 Retail Store Manager
offering Training, Coaching, Conflict Feb 2019
handling and Team Management. (Dubai-UAE)

Bateel International L.L.C

Retail Sales Associate
Education LANGUAGES

2012 Arabic: Native

Bachelor of Fine Arts – BFA English: Fluent
Language Interpretation And Spanish: Intermediate
Translation (Spanish&English)
Cairo University
Cairo-Egypt

SOFTWARE
Ce rtific a te s
Excel
PowerPoint
The Manager Development Word
Programme
Bateel International L.L.C

(TT)The Store Trainer

Bateel International L.L.C

Effective Communications and

Human Relations REFERENCES
Dale Carnegie

Name LAST NAME

Company | Job occupied
Phone xxxxxxxxx
xxxxxx@xxxxxxxx.com

INTERESTS

 Travel : Europe (France, Ireland and

Norway).
 Sports: Swimming, yoga, basketball
 Instagram profile with +20k followers.