e d

Eduardo
De la Cruz

912600976 ABOUT ME
Derferk.r345@gmail.com
Trained and experienced in navigating high-
pressure situations, seeking fast and effective
solutions while demonstrating adaptability to
change. Continually seeking opportunities for
professional growth and development to
provide exceptional customer experiences.
Possesses a background in both the medical
and customer service fields, gained through
employment at Teleperformance company.
Tasks included administrative
duties, client interaction and
consultations, medical record
management, appointment
scheduling, and handling
confidential information with
discretion.
SOFTWARE EXPERIENCE
7 / 10 Manager and Head of customer service
SALESFORCE
ADUNI ACADEMY / LIMA / 2017 - 2020
8 / 10
3D MAX Creating and implementing operational plans to achieve business objectives, which
may include budgeting, forecasting, and resource allocation.
9 / 10  Developing and implementing strategies for improving the efficiency
WINDOWS and effectiveness of business processes and operation.
10 / 10  Monitoring and analyzing business performance metrics to identify
SENTINEL areas for improvement and taking appropriate action to address issues
 Developing and implementing training and development programs to
6 / 10 enhance the skills and knowledge of employees.
ABLETON  Creating and implementing operational plans to achieve business
objectives, which may include budgeting, forecasting, and resource
EDUCATION allocation.

SECUNDARY INTERPRETE OF COSTUMER SERVICE

School: Jose Jimenéz Borja
Teleperformance Perú / SURCO / 2021 – 2023
2011 - 2016
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Administration  Expertise in all aspects of the customer experience and medical domain
Universidad tecnológica del Perú of patients visiting a medical center.
2018 – 2023  Knowledge & Hands-on experience with VoIP + RDP + VPN + ISP
 Communicate with customers and address their queries.
Degree in advanced English  Organize call management, WhatsApp communication, confirmation of
ICPNA appointments, and scheduling logistics.
2018 - 2021  Administration and oversight of patient medical records.
 Carry out agent procedures, plan meetings, process and file
information.