Estephen

ENCENZO
Customer Service Representative

PROFILE 09301868743
Dedicated and results-driven Customer Service Representative with a proven
stephen.encenzo@gmail.com
track record of delivering exceptional customer support in fast-paced
environments. Committed to resolving customer inquiries, providing accurate
Purok 40-A Upper Ulas,
information, and ensuring a positive experience that exceeds expectations. Davao City
Seeking to leverage strong communication and problem-solving skills to
contribute to the company's commitment to delivering unparalleled customer
satisfaction.
EDUCATION
WORK EXPERIENCE
University of Mindanao
Concentrix CVG Phils. | Content Moderator Bachelor of Science in HRM
May 2022 - Aug 2023 Completed in 2019
Sort social media influencers by their level of popularity among their followers.
Labeling creators based on their self-described jobs and internet data
Daniel R Aguinaldo National
Recognizing the brand of a creator based on the content of their media post
High School
Identify the type of social media account, such as a fan page, personal account,
Secondary Education
or a business account
Completed in 2014
Awesome OS | Customer Service Representative
Oct 2020 - Mar 2022
Addressing customer inquiries, questions, and concerns through various
communication channels via phone.
Identifying and resolving customer problems, complaints, and issues in a
timely and effective manner, ensuring customer satisfaction and retention.
SKILL
Assisting customers with order placement, tracking, cancellations, and
Management Skills
returns, while adhering to company procedures.

The Pinnacle Hotel and Suites | Internship Digital Marketing

Nov 2018 – Mar 2019 Negotiation

Monitored and maintained proper spacing of food products from floor,
ceiling, and shelving and confirmed adequate airflow and positioning of Critical Thinking
products for optimal food safety.
Communication Skills
Followed proper handling and sanitation procedures to comply with food
safety standards and protocols.
Slid beds, sofas, and other furniture aside to wipe down baseboards and
remove dust and dirt from hard-to-reach areas.

REFERENCES

EMMAN RYAN ALFECHE JAROLD BARRIOS

Concentrix / Team Leader The Pinnacle Hotel and Suites /
Accounting Assistant
Phone: 09088755202
Phone: 09239710807