FRANKLIN

JOSE ISEA
PROFESSIONAL POFILE
Business administrator formed professionally to contribute to
business development and competitiveness while taking into account
stakeholders' quality of life, promoting not only is sustainability,
but also it is expansion and internationalization with social
responsibility. I define myself as a positive, creative and
respectful person, with ease of adaptation to changes and learning
in new environments. I seek to learn and venture into global
markets. In like manner, I aspire to be part of a work team that
allows me to acquire new experiences and continue with my personal
and professional growth.

PROFESSIONAL ABILITIES

Business model analysis

Problem resolution
Quality Assurance background
Analytical thinking
Research and training of new resources

WORK EXPERIENCE

OPERATIONS Delegating responsibilities and supervising

business operations
CONTACT INFO MANAGER
Hiring, training, motivating and coaching
LEAN SOLUTIONS
GROUP employees as they provide attentive,
Bogota, Cundinamarca efficient service to customers, assessing
Sep 2021 -
email: fjisea@gmail.com currently employee performance and providing helpful
Phone: 319 3319806 feedback and training opportunities.
Resolving conflicts or complaints from
customers and employees.

REFERENCES QUALITY Documenting and reporting product or

service quality levels
ASSURANCE Developing and implementing standards for
Daniela Monsalve Niño inspection
ANALYST Developing a workflow for product
Economist
LEAN SOLUTIONS inspection
Phone: 3016619195 Developing plans to help a company manage
GROUP
waste
Apr - Sep 2021
Didier Niño Narciso
Pharmacist
Phone: 3214203422 Business compliance monitoring
QUALITY
Driving innovation and optimizing internal
Edgar Rios Llanos ASSURANCE auditing procedures
International Business ANALYST Improving Overall Contact Center Efficiency
Administrator SUTHERLAND GLOBAL Performing Calibration Sessions to
Phone: 3022272031 SERVICES determine general procedure adherence
Aug 2019 - Apr Monitoring Customer Interactions
2021 Keeping track of the key performance
indicator trends
Developing Evaluation Programs
CUSTOMER
SERVICE
REPRESENTATIVE
BBVA COMPASS - USA
(ATENTO COLOMBIA)
Nov 2018 - Aug 2019
Responding promptly to customer inquiries
Communicating with customers through various channels such as emails and
phone calls
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests for banking

ADMINISTRATIVE Organize and schedule medical appointments for patients

ASSISTANT
JAVESALUD - EPS SURA
Nov 2017 - Nov 2018
Write and distribute email, correspondence memos, letters, faxes and forms
Act as the point of contact for internal and external clients
Submit and reconcile expense reports
Assist in the preparation of regularly scheduled reports

EDUCATIONAL BACKGROUND

CORPORACIÓN UNIFICADA NACIONAL DE

EDUCACIÓN - CUN
Professional in Journalism & Social
Communication
Jan 2021 - current (virtual)

ICFES
Bachelor Degree
Oct 2020

SENA
Human Resources Administration
2017
Key Performance Indicators Management
2020