2248 VILLAGE NORTH DRIVE (214)926-0633

RICHARDSON, TX 75081 EPEREZ5993@HOTMAIL.COM

IGNACIO PEREZ
Objective To obtain a long term career with a company that promotes growth and
advancement opportunities. Obtain a position with a company where I can
maximize my management skills, quality assurance, program development, and
training experience.

Experience December 2012-Present Universal Technical Institute Spring, TX

Team Leader of Admissions
 Facilitate admissions recruitment and registration processes while
managing 60 plus students at any time
 Train new and existing admissions representatives to recruit prospective
students compliantly
 Mentor admissions representatives and assist Regional Director in overall
operation of the day to day operations
 Ensure that representatives are meeting customer service and compliance
expectations
Achievements
1. Top Representative in overall starts last 3 years 2. Multiple Hero of the
Quarter Awards 3. Top Contract Performer in the nation for the last 3 years 4.
Surpassed most previous company records in multiple measurable categories

February 2009-December 2012 ATI Enterprises NRH’s, TX

District Director of Admissions
 Facilitate admissions recruitment and registration processes for multiple
schools
 Train new and existing admissions representatives to recruit prospective
students using Graduate Based Admissions Process
 Mentor admissions representatives and oversee admissions operations for
four campuses
 Ensure Campuses are meeting customer service and compliance
expectations
 Supervise four admissions teams and ensure that all recruitment processes
are being executed
Achievements
1. Multiple management promotions, learned admissions operations through
firsthand experience 2. Received multiple customer service awards 3. Attended
numerous admissions operations, management, and post-secondary education
industry trainings

October 2008- December 2008 Wachovia Addison, TX

Licensed Financial Specialist
 Attended licensing training to obtain series 6, 63, 65 and Life Agent group
1 license
 Completed all licensing training and obtained all licenses
 Attended Financial Service Academy to learn about different products and
various selling techniques.
February 2007- September 2008 Wells Fargo Bank Placentia, CA
Personal Banker
Built long lasting relationships with customers and managed their
accounts
Opened deposit, credit, retirement, business, home equity, mortgage, and
more complex products for customers
Self-sourced sales leads. Made outbound calls for financial reviews and
sales opportunities
Coached tellers on a daily basis to profile customers and identify sales
leads
Responsible for personal sales goals and business plans to attain goals
Visited local businesses to obtain their relationships and organized offsite
presentations to obtain new business
Awards and Achievements
1. Completed Forward Hire 8-week banker training program 2. Exceeded
all 5 sales categories every quarter at gold status (highest level) 3.
Customer service surveys exceeded company average of 80% 4. Ranked #
1 banker in sales for Orange County for the last three quarters 5. Highest
loan volume in the entire company for the last three quarters 6. Circle of
Stars award recipient, given to top 16 bankers every year 7. Completed
and passed Life Agent state licensing exam 8. Completed and passed
California Notary licensing exam 9. Passed Wells Fargo administered
entry exam to obtain series 7 and 66 licenses

July 2005- January 2007 Nordstrom Inc. Dallas, TX

Women Shoes Department Manager
Managed 30 commission employees and day to day operations
Responsible for requesting products based on market trend and
merchandising products to maximize sales
Hired, coached, and trained all employees
Ensured customers received exceptional customer service
Responsible for the overall performance and appearance of the
department
Awards and Achievements
1. Increased sales by at least 12.3% every quarter 2. Awarded department
of the quarter three out of seven quarters 3. Had seven sales
representatives promoted to higher positions and 2 awarded the
prestigious customer service All Star Award 4. Increased business from
4.2 million dollars to 6.8 million dollars

September 2002- July 2005 Nordstrom Rack Plano, TX

Women Shoes Department Manager
Managed 9 hourly employees and day to day operations
Responsible for managing department appearance and merchandise
Hired, coached, and trained all employees
Responsible for overall performance of employees and department
Awards and Achievements
1. Increased Sales by over 27% 2. Voted department of the quarter 6 times
3. Fit certified all employees 4. Implemented innovative standards on how
to run a self service department that were adopted company wide 5.
 Increased business from 800k to 2.1 million

April 2001- September 2002 Nordstrom Rack Plano, TX

Women Shoes Sales Assistant Manager
Responsible for assisting customers with making their selections
Responsible for maintaining department appearance
Responsible for a wide range of different tasks on a daily basis
Assisted Manager in managing employees and day to day operations
Assisted Manager with merchandising and department appearance
Focused on ensuring employee tasks were fulfilled in a timely manner
Awards and Achievements
1. Finished shoe fit certification in 2 months 2. Awarded prestigious
customer service All Star award

Education 1999-2002 JJ Pearce High School Richardson, TX

High School Diploma
Graduated with a 3.8 grade point average

2018-Ongoing Lone Star College Houston, TX

Associates of Arts Degree pending

Languages Bilingual- Can read, write, and speak Spanish proficiently