Hunter C.

Somerville
334 Joe Thomas Road
Texarkana, TX 75501
(214) 448-0658
somervillehc@gmail.com

Highlights of Qualifications
An Instructional Design graduate possessing excellent organizational, collaboration, and problem solving skills, along with
innovative implementation strategies. Strong attention to detail, prioritizing tasks, and able to meet deadlines under pressure.
Exceptionally skilled in adaptability to different technology programs, computer systems, and keen ability to navigate and learn
different software systems efficiently.

Education
Master of Science in Educational Technology and Leadership, GPA 3.54
Texas A&M University-Commerce, Commerce, Texas
Developed a philosophy of education in educational technology with a vision reflecting diversity.
Researched and proposed best practices to make informed decisions regarding the effectiveness/impact of technology
integration.
Demonstrated effective communication through media, information and technological literacy skills.
Effectively design, develop and integrate a variety of technological applications that are appropriate within current
and future personal and professional settings.
Eportfolio Link: http://hunterclarkesomerville.weebly.com/

Relevant Graduate Coursework

Designing and Evaluating Curriculum
Applying Instructional Media and Technology
Issues in Educational Technology & Technological Change
Administration of Media Technology Programs

Online Learning Systems

Online, Virtual & Distributed Learning Systems
Designing Online Courses
Teaching with Emerging Technologies

Bachelor of Applied Arts and Sciences, concentration in Behavioral Sciences, GPA 3.29
Texas A&M University-Texarkana, Texarkana, Texas
Senior Portfolio containing 20 Prior Learning Assessments totaling more than 30,000+ words in Restaurant and Retail
Management earning a total 24 Semester Credit Hours with an additional 15 Semester Credit Hours awarded.
Minor: Behavioral Sciences

Tools and Skills

Windows 7, 8, and 10, Microsoft (MS) Word, MS Excel, MS PowerPoint, MS Publisher, MS Visio, MS OneNote, Adobe
Creative Suite, TechSmith Camtasia Studio, TechSmith SnagIt, BlackBoard Learn, Prezi, Google Docs and Apps, XtraNormal,
Video and Audio Equipment, Animation Public speaking, Team facilitation, Employee training, Adult learning, Leading
diverse teams, Integration and ADDIE Model

Work Experience
Training Apprentice
Harte Hanks
Texarkana, TX
2016 - Present
Apprentice role working closely with trainers and training management learning Harte Hanks methods of training for
call center agents for multiple lines of business.
Participate in training of new hire employees while maintaining account specific requirements including tracking
individual and team productivity and quality.
Prepare daily reports of class accomplishments, observations, completion status, and opportunities.
Attend meetings with other trainers, supervisors, and management to review training materials, present new ideas, and
recommend improvements to existing curriculum.
Manage and motivate agents to remain committed and engaged in the learning process throughout the entire process
of training.
Supervise agent personnel during training period including monitoring, evaluating performance, and initiating
corrective and disciplinary actions.
Worked as an active call center agent for FedEx International Trace achieving number 2 ranking within three weeks of
being on account and number 1 ranking by week 5.

Hunter Clarke Somerville

Five-Star Server
ShiftGig, Inc.
Dallas, TX
2015 - 2016
Ability to work in various restaurant and event locations with flexibility and adaptability within guidelines of assigned
clients.
Promptly assess changing needs of event or restaurant shift to maximize customer service and provide feedback to all
members of the team.
Obtained security clearance to work in high secure settings.

Admissions Specialist
Texas A&M University-Texarkana
Texarkana, Texas
2012 2013
Improved admissions processes including policy changes, implementation of digital admissions packets, eliminated
paper files, reduced labor and overall operating expense.
Increased post baccalaureate student enrollment by 6% while combatting decline of 8% in admissions applicants.
Organized, coordinated, and facilitated multiple campus events by developing enhanced web campaigns, use of
Customer Relations Management (CRM) software, and reported results to administration on a weekly basis.
Improved attendance at open house events from 25 to over 170 students through recruitment, creating new marketing
ideas, actively engaging students, soliciting feedback, and communicating progress to team.
Review and analyze students' applications, transcripts, and related documents for program admission and
communicate needs and progress to students.

Guest Services Coordinator

Ruby Tuesday
Knoxville, Tennessee
2010 2011
Demonstrated exemplary attitude and leadership skills while under pressure and delivering positive experiences to
guests and staff.
Launched quarterly menu changes and new company initiatives to staff at multiple locations through training and
coaching according to corporate guideline to establish accountability and drive results.
Empowered staff to address all guests concerns and resolve complaints beyond expectations.
Improved Customer Satisfaction Survey responses from 67% to 93% overall satisfaction in 90 days.
Recognized by customers through corporate recognition for delivering excellent customer service.

Real Estate Agent

Coldwell Banker Wallace and Wallace
Knoxville, Tennessee
2009 2010
Work with clients to help them buy or sell real estate.
Perform all duties as regulated by the State of Tennessee Real Estate Commission.
Hold open houses to increase traffic flow to clients home.
Trained to perform market analysis to determine best-selling / buying price for a home.
Educating buyers and sellers about disclosure requirements.

Working with sellers to stage their home for the best marketability.

Owner/Contractor
Somerville Renovations
Texarkana, Texas
2007 2010
Inspected and evaluated potential homes for profitability and presented results with renovation ideas to investors for
authorization to purchase.
Contracted companies to perform necessary improvements to home to increase value, safety, and comfort while
adhering to all local, state, and national safety codes.
Reduced expenses by contracting bids on multiple properties at one time, negotiated price, and purchased materials
with bulk discounts.
Increased overall assessed value on 5 investment properties by $355,000 with a net profit of $237,000.

Hunter Clarke Somerville

Pet Training Instructor

PetSmart
Fort Worth and Texarkana, TX
2004 2007
Consulted with pet parents to problem-solve behavior, nutrition, and grooming concerns offering solutions through
training, coaching, and product sales.
Evaluated multiple learning styles of education of adults and children to provide maximum learning and retention.
Utilized positive reinforcement methods of learning for humans and canine companions to achieve desired outcomes.
Received two Unleashed Customer Service Awards in 2006 and one Total Lifetime Care Award (TLC) in 2004 for
excellent customer service and display of excellent work performance.
Maintained 1% penetration of pet training classes to overall total store sales while achieving 3% sales penetration five
times during employment.

Volunteer Work

Great Cycle Challenge to help Kids Fight Cancer, 2015

Randy Sams Outreach Center for the homeless, 2015
Enchanted Lands Animal Rescue, 2007 2011
G.W. Exotic Animal Sanctuary, 2003 2003

Awards and Recognitions

FedEx Purple Promise Recognition I will make every FedEx experience outstanding. 2016
PetSmart Unleashed Award for Outstanding Customer Service: October 2006 and December 2006.
Presidents List: Texas A&M University-Texarkana 2012
Presidents List: Texarkana College 2007
Deans List: Texarkana College 1996
Deans List: Southern Arkansas University 1995
Arkansas High School: Top 10 Honor Graduate with Advanced Diploma 1989