Ayush Saxena

ADDRESS: House No. 301 Lane no 2 Sector 66 Noida 201301 UP INDIA.

CONTACT: +918882414636.
EMAIL: ayush.saxena2617@outlook.com

QUALITY ANALYST
Seeking challenging assignments in an organization of repute which provides me avenues for professional
learning and makes good use of my technical skills and encourages individual growth.

PROFILE
A dynamic, organized, professional with demonstrated hands on experience of 2 years plus as Quality
Analyst in Samsung Technical Support Process. Fully versed in quality handling with the ability to develop
subject matter expert on the process while imparting knowledge and training to the fresher on the preferred
level.
A strong analyst and motivator, trainer nurturing an atmosphere that encourages highly talented
professionals to balance high level skill with maximum productivity with exceptional planning, execution,
negotiation and interpersonal skills.

PROFESSIONAL EXPERIENCE

Ienergizer IT Services [P] Ltd. 28th Jan’ 2019 to 20th May' 2022

Quality Analyst

To conduct audits and share feedback as per the assigned target.

Participates in customer and client listening programs to identify customer needs and expectations. To
take quality sessions as per the requirement.
Conduct pre and post shift briefings and cascade the product and process updates on the floor. Do
dipstick and knowledge level check activities on the floor.
Prepare the quality dashboards and different kind of quality updates dissemination reports. Support and
handhold the new members in quality team.
Coordinate with the QTL for product related updates. Highlight the gaps & red alerts of processes.
To take quality sessions as per the requirement. Develop and drive process improvement plans.
Provides inputs in improvement in quality.
Designed the standard training process and modules Conduct the batches and certification process.
Prepare the quality dashboards and different kind of quality updates dissemination reports.
Highlight the gaps & red alerts of processes.
Provides actionable data to various internal support groups as needed. Designed the call monitoring
formats and quality standards.
Conduct the batches and certification process
Conduct internal and external calibrations with 0% variance
ACHIEVMENTS

▪ Rewarded with RNR 2 times from client

▪ Reworded with Valuable team player 4 times
▪ Promoted and moved as Floor Support and Buddy QA
▪ Got RNR for efforts to improve the process quality

ACADEMIA

BACHELOR IN SCIENCE.

MJPRU

HIGHER SECONDARY CERTIFICATION.

UP Board

SENIOR SECONDARY CERTIFICATION.

UP Board

COMPUTER PROFICIENCY

MS Word, MS Excel, MS PowerPoint .

PERSONAL DETAILS

Father Name: Dharmendra Saxena

Sex: Male
Nationality: Indian
Language Known: English, Hindi

Declaration

I’m dedicated and a devoted hard working boy who can put sustained and effective hard work. I have highintegrity &
honesty and I am confident of my ability to deliver the required result for a given task.

Date:

Ayush Saxena