jihedrijihed@yahoo.

fr
Jihed Jehidri 0097430578044
Customer service agent
Doha, Qatar, Doha, Qatar

Self-motivated sales and finance graduate with extensive customer service experience gained through high-quality internships and
temporary positions. More than five years of experience in the sales and customer service environment.

WORK EXPERIENCE SKILLS

Telesales agent Customer services Communication skills
QW Concierge
02/2023 - Present, Doha/Qatar Technical skills Attention to detail
Achievements/Tasks
Call clients and customers to inform them about the Organisation Flexibility Phone skills
company’s new products, services and policies
Gathering and documenting customer information,
payment methods, purchases, and reactions to products
LANGUAGES
Customer service agent
Arabic English
Qatar Airways Native or Bilingual Proficiency Professional Working
03/2022 - 01/2023, Doha/Qatar Proficiency
Achievements/Tasks
French
Acting as an ambassador for the airline by greeting
Full Professional Proficiency
passengers with a smile and offering assistance during
their stay at the airport
Answering questions about flight schedules, prices, and
other airline information that helps customers INTERESTS
Telesales agent Writing Reading Learning languages
Comar Insurance
07/2019 - 07/2021, Gabes/ Tunisia Travel Organisation
Achievements/Tasks
Answer and direct 20+ calls daily, with goals including
selling plans
Contact potential or existing customers to inform them
about a product or service using script

Sales advisor
Hamadi Abid
03/2016 - 06/2019, Gabes/ Tunisia
Achievements/Tasks
Approach customers and offer them advice on products
to persuade them to buy
Arrange merchandise on shelves according to popularity
and other criteria

EDUCATION
Master degree in development economics
University of economics of Tunis
05/2015 - 06/2018, Tunis/ Tunisia

bachelor degree in economics and finance

Institue of management of Gabes
09/2012 - 06/2015, Gabes / Tunisia