Ahmed Zahran

Operation Manager
at Elite- Links Real Estate

Location: Cairo, Egypt

Education : Bachelor's degree

CONTACT

LAST ACTIVITY: 2016-11-27 REF.: CV11889712

TARGET JOB

Target Job Title: Customer Services, Sales,Marketing

Career Level: Mid Career

Target Job Location: Cairo, Egypt

Career Objective: Learn more and to know exactly what am really good at and start getting better at it.

Employment Type: Full Time Employee

Notice Period: Immediately

PERSONAL INFORMATION

Birth Date 17 November 1988 (Age: 30)

Gender Male

Nationality Egypt

Additional Nationalities Egypt

Marital Status Single

Number of Dependents 1

Driving License Issued From Egypt

EXPERIENCE (10 YEARS, 2 MONTHS)

January 2015 - Present

1/7
 Operation Manager
at Elite- Links Real Estate

Location: Dubai, United Arab Emirates

Company Industry: Real Estate
Job Role: Management

March 2012 - November 2014

Team leader
at SODIC

Location: Cairo, Egypt

Company Industry: Real Estate
Job Role: Customer Service and Call Center

Current Job.

Handle phone, internet and face to face interactions with clients. Manage client adjustments, claims, quotations, and process client
orders. Network and coordinate with all departments involved in client orders, processing and support.

March 2012 - February 2013

Executive & Sales
at NBAD

Location: Cairo, Egypt

Company Industry: Banking
Job Role: Customer Service and Call Center

July 2010 - August 2011

Agent,
at Stream Global Services

Location: Cairo, Egypt

Company Industry: Customer Service
Job Role: Other

Customer Service, and Sales

Extra years of experience not listed above: 2 Years, 0 Months

EDUCATION

Bachelor's degree,
at 6th october university

Location: Egypt
June 2010

High school or equivalent, Mathimatics

at st. augustins High School

2/7
 Location: london United Kingdom
June 2004
Grade : 2.5 out of 4

SPECIALTIES

Team Leadership

Questions: 0
Answers: 0

Sales

Questions: 0
Answers: 0

Banking

Questions: 0
Answers: 0

Finance

Questions: 0
Answers: 0

Customer Service

Questions: 0
Answers: 0

SKILLS

Microsoft Office Computer and technical literacy

Level: (Expert) | Last Used: 1 month or less Level: (Expert) | Last Used: 1 month or less

Positive attitude and energy Professionalism and work ethic

Level: (Expert) Level: (Expert)

Problem-solving/Creativity Teamwork skills:

Level: (Expert) Level: (Expert)

LANGUAGES

Arabic English
Level: (Expert) Level: (Expert)

3/7
TRAINING AND CERTIFICATIONS

Personal development package including [Personal victory,

vision setting, time management and lead (Training)
Training Institute: Vodafone UK

Marketing Workshop (Training)

Training Institute: Stream Global Services

Soft Skills Package including [Communication Skills,

Presentation Skills and Negotiation Skills] b (Certificate)

HR DIPLOMA in a training center, graduated by the grade Very

Good (Certificate)

HOBBIES AND INTERESTS

Sports (Gym, Soccer and Beach Volley)

Travelling

Dealing with different cultures

ORIGINAL CV ATTACHMENT

We have taken the following information from your CV; please keep in mind that all formatting gets lost in the extraction process.

First name hidden AbdelHamid Last name hidden

Add: IMPZ, Lagovista Tower B, Apt. 1403,
Jebel Ali, Dubai, UAE.
Email: [HYPERLINK: mailto:]
Mobile:

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Career Objective:

I am an exceptional goal oriented candidate with demonstrated Marketing and Sales

background and leadership skills. I am seeking a challenging career that develops my
potentials and ability to excel in various fields. In addition, I am looking for an
innovative, development-focused work culture that is committed to excellence.

Education:

* B.Sc. of Accounting and Economics, 6th of October University, 2010 - Faculty of

Economics and Management - Grade: Good / Project: Very Good.

Current Job:

From March 2013 till present.

Customer Service and Sales Team Leader -

SODIC Human Developments.

Responsible for the following:

* Supervising, guiding and motivating team members in order to achieve their sales
targets and maintain customer satisfaction.
* Helping colleagues work together and ensure they're delivering good customer
service.
* Organizing and delegating my team's workload as well as monitoring them to make
sure it's done correctly.
* Establishing sales objectives by forecasting and developing sales quotas.
* Maintaining sales volume, product mix, and selling price by keeping current with
supply and demand, changing trends, economic indicators, and competitors.
* Establishing and adjusting selling prices by monitoring costs, competition, and
supply and demand.
* Contributing to team effort by accomplishing related results as needed.
* Helping with training and development.
* Handling complaints (from both staff and customers).
* Financial responsibilities.
* Helping with promotional events.
* Reporting to senior level management [HYPERLINK:
http://www.totaljobs.com/careers-advice/job-profile/customer-services-jobs/customer-
service-manager-job-description].

Work Experience:

From March 2012 till March 2013

Quality Production Leader - Production Department -

Oxatis E-Commerce Solutions.

Responsible for the following:

* Managing quality.
* Manufacturing.
* Managing suppliers.
* Controlling prices.
* Forecasting targets.
* Sourcing.
* Working on components development.
* Handling the communication between the audience and the management.
*

From March 2011 till February 2012

Customer Service & Sales Representative -

NBAD National Bank of Abu Dhabi.

5/7
Responsible for the following:

* Servicing existing accounts, obtaining orders, and establishing new accounts by

planning and organizing daily work schedule.
* Keeping management informed by submitting activity and results reports, such as
daily call reports, weekly work plans, and monthly and annual territory analyses.
* Resolving customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
* Contributes to team effort by accomplishing related results as needed.
* Attracting potential customers by answering product and service questions;
suggesting information about other products and services.
* Opening customer accounts by recording account information.
* Maintaining customer records by updating account information.
* Resolving product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.

From June 2010 till February 2011

Customer Service & Sales Representative - Overseas Call Centre -

SURIUS US Account - Stream Global Services.

Responsible for the following:

* Answering inquiries by clarifying desired information; researching, locating, and

providing information.
* Resolving problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
* Selling additional services by recognizing opportunities to up-sell accounts;
explaining new features.
* Maintaining call center database by entering information.
* Keeping equipment operational by following established procedures; reporting
malfunctions.
* Managing databases and managing accounts.
* Meeting targets and up-selling.
* Helping clients and calling prospective clients

Internships:

* Intern, Garanna for Tourism, Customer Interface, summer 2008.

* Intern, Ucos for Petroleum Services, Field Support, summer 2007.

Trainings:

* "Marketing Workshop" by Stream Global Services.

* Personal Development Package, including [Personal victory, vision setting, time
management and leadership skills]. By Vodafone UK
* Soft Skills Package, including [Communication Skills, Presentation Skills and
Negotiation Skills] by Oxatis E-Commerce Solutions.
* "TOT" by Oxatis E-Commerce Solutions.
* HR DIPLOMA, Grade: Very Good.

Extracurricular Activities:

* Participating in Ramadan Iftar projects with Bnaa' NGO.

* Participating in Clothing projects with Resala NGO.

Hobbies:

6/7
* Travelling.
* Dealing with different cultures.
* Sports (Gym, Soccer and Beach Volley).

Skills:
* Language:

English: Fluent in both spoken and written.

Arabic: Mother tongue.

* Computer skills:

- Microsoft Word, Excel and Power Point.

- Proficient Windows user.
- Confident Internet user.

Personal data:

Date of Birth: 17th of November 1988

Nationality: Egyptian
Marital status: Single
Driving license: Valid Egyptian License, Valid International License and UAE License
in progress.
Military service status: Exempted

References furnished upon your request.

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