Motaz Ahmed Dobee

Phone : 01092735972

Address : Tanta, AL-Nady- st

Email: dobee33.74@gmail.com

SUMMARY

I'm Fresh graduate from faculty of commerce BIS section Tanta University with grade Very Good ,I am
committed to continuous learning and practical training to further enhance my knowledge and gain
valuable experience. I have strong ability to work under pressure ,Strong problem-solving skills , And I am
Collaborative team player with strong time management and leadership abilities .

EDUCATION

• Bachelor of Commerce , BIS Section, Tanta University, Egypt, 2023

• Grade: Very Good With Honors GPA (3.47)

WORK EXPERIENCE

CUSTOMER SERVICE

ELMASA SCAN COMPANY | 7/ 2022 till 8/2023

• Helping Customers With Problem They Face And Provide Them With All Information About Services And
Products That We Provide .
• Social Media Representative and Meet Customers Requirements.
• Attracting Customers To The Company And Providing All Their Needs.

CUSTOMER SERVICE

ELITE PROJECTS | 1/ 2024 till Now

• Promptly responding to customers queries via email, phone, and social media channels.
• Obtaining and sharing customers feedback with colleagues and other departments so that services can be
improved.
• Identifying common problems and serious complaints or issues and escalating them to management, along
with possible suggestions for improvement, wherever possible.
• Attending workshops and meetings to create development plans to satisfy the customer and improve our
services.
INTERNSHIPS/COURSES

• Summer Internship in CIB bank in The Field of Entrepreneurship.

• Online Course in EBI in The Field of Entrepreneurship.

• Online Internship in WE Company on Technical Support Account.

• Digital Marketing Course from American Chamber of Commerce In Egypt.

• Employability Skills Track (EST) from UCCD Center.

• Microsoft Office Specialist (MOS) Online Course.

• Front End coding Online Course in (HTML , CSS , JAVASCRIPT).

3. Certifications

• Certificate from HSBC bank in wealth and personal banking.

• Certificate from HSBC bank in Global Banking & Markets.

• Certificate from CITI bank in Finance.

• Certificate from Moreton Bay in Customer Support.

LANGUAGES AND SKILLS:

1. Languages

• Arabic: Native.

• English: Fluent.

2. Skills

• Strong organizational and time-management skills

• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented and able to handle multiple tasks simultaneously
• Management Skills
• Creativity
• Digital Marketing
• Negotiation
• Critical Thinking
• Leadership
• Persuasion