Bouacida Rahma

Algiers, setif– 00 213 794 30 05 10

bouacidarahma303@gmail.com

Profile
A long experience in customer service environment with a friendly communication and a
convincing style, resourceful and resilient problem solver with passion in helping others, a fast
learner looking for development.
A costumer service agent / Human resources assistant / Open to work with a team/ Able to act
cosily and quickly in solving problems.

Technical Skills
High Typing speed | High typing accuracy | Mobile devices and applications / Open to
work with new technologies/ Google suit/Computer uses.

Languages and Soft Skills

English Native Level (fluent, very good spoken and written) | French (concept speaking
and writing) | Arabic Native Level (fluent, very good spoken and written)
Open to constructive feedback | Good Communicator | Good interpersonal relations|
Calm and professional under pressure | Organized | Follow instructions | Time-
management skills

Work Experience
A commercial assistance. Vita industry company. From 01/07/2020 until
23/06/2022

 Costumers service phone.

 Daily produce registrations.
 Organizing commands with the sales representative.
Industrial zone Mezlog, Setif, Algeria.

Receptionist Reganni International Hotel. From June 2018 until may 2020
  Greeting guests as they come friendly and welcoming.
 Managing the check in and the check out process.
 Answering questions and requests.
 Helping with administration tasks at the front of desk.

Cashier. O'feeling Commercial Center Park mall. From 01/10/2017 until 28/02/2018
 Daily business transaction and the closing of sales.
 Handling with the costumes needs.

Temporary teacher of Economic Iben Rachik high school. From 27/02/2017 until
12/05/2017

Automobile insurance assistant Alliance. From 01/06/2017 until 01/12/2017

 Working with insurance services like Iris.
 Reminds the current clients about the insurance ending.
 Prospecting our services to a new clients.

Education
 English speaking class certification, MBI school Setif Algeria,from 29/10/2018 to
17/12/2018
 Operational Marketing training certification, MBI school Setif Algeria, from 16/05/2018
to 06/06/2018
 Soft Skills Certification, MBI school Setif Algeria, from 08/04/2018 to 11/05/2018
 Master's degree Bank and insurance, Graduated January 2017
Farhet Abess University. Setif Algeria.