Bilal Shah

bilalahmaadshah04@gmail.com | Al Khoudh Street, Sib, Muscat Governorate

Summary
Professional, determined, reliable and enthusiastic hotilier Bell Boy/ Guest Service Representative with experience
in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and
various software operations. Known for remaining poised and calm in busy environments. Moreover, positive and
upbeat Guest Service Agent/Bell Boy successful at balancing guest and business needs. Well-organized in
managing check-in and check-out procedures and coordinating services with diverse team members. Good
multitasking, planning and communication

Customer-oriented Store Manager offering over nearly 1 years of experience in restaurant operations, sales and
service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following
through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store
associates and assistant managers.

Experience
Acting Restaurant Manager | 06/2022 - 03/2023 | Steers Oman | Oman
Coordinating and optimizing front- and back-of-house restaurant operations
Controlling operational costs and promoting efficiency
Weekly, monthly and annual financial reporting
Greeting and advising customers
Delivering F&B service to satisfy customer expectations
Recruiting, training and supervising staff
conducting performance appraisals and setting targets
Optimizing workflow and productivity
keeping abreast of inventory and ordering supplies
Ensuring compliance with licensing, health and safety regulations
proactively fostering the restaurant’s image
endeavoring to expand the restaurant’s reach through targeted promotions

Bell Boy/Guest Service Representative | 09/2021 - 06/2022 | Novotel Muscat Airport | Oman
Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
Welcomed large volume of guests and improved overall customer service & escort guests to their rooms and
explain.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Welcomed large volume of guests and improved overall customer service.
Managed customer complaints and rectified issues to complete satisfaction. Answered phones to respond to
customer inquiries and transferred calls to appropriate staff members. Greeted walk-in and phone guests,
determining interests and needs. Cultivated professional relationships with guests, improving customer retention
through coordinated service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Worked with housekeeping and maintenance staff to address and resolve building and room. Issued room keys to
guests upon check-in and answered questions regarding proper use Escorted travelers to and from guest rooms
and assisted with luggage. Discussed guest issues with front desk manager to devise speedy resolutions.
Gathered information from front desk about important and upcoming guests. Hailed taxis and arranged
comfortable transportation for hotel guests. Offered guests details regarding hotel's amenities, local arts and
culture, nightlife, dining options, attractions and museums.
Picked up and dropped off heavy laundry bags for guests. Organized and cleaned lobby and reception areas,
fostering strong visual presentation. Identified issues and established facts to produce practical decisions and
solutions for guests. Issued room keys to guests upon check-in and answered questions regarding proper use.
Arranged special accommodations for guests to enhance visitor experiences.
Delivered packages, messages and other items to guest rooms.
 Skills
Customer service, Communication skills, Cashiering, Computer skills, Leadership Development, Staff
Management, Sales Management, Team Management, Inventory Management

Education
Bachelor of Business Management | HRGI Group of Colleges, India | 06/2015 | India

Commerce | Government Degree College for Boys, Kashmir India | 06/2012 | India

Languages
Hindi, Arabic, Urdu, English

Hobbies
Watching Podcasts
Playing Cricket
Gardening
Book Reading 

Personal Details
Name - Bilal Shah
Nationality - Indian
DOB - 23-07-1994
Marital Status - Unmarried
Contact No - 79614693