CURRICULUM VITAE

ASHRAF MOHAMED MONIR EL SEBAE

Kingdom of Suadi arabia
Mobile: (0592390244- 0542104727)
E-mail: ramsses2000@hotmail.com

Personal Information

Name : Ashraf Mohammed Monir El sebae

Address : Cairo-Eygpt
Nationality: Egyptian
Age: 44
Place of Birth: Cairo, Egypt.
Marital status: Married
Number of Kids : 2
Telephone: (0592390244-0542104727 )
Military service: Executed
Confession: Muslim
E-mail address: ramsses2000@hotmail.com
Transferable Iqama

Objectives

Seeking a challenging career opportunity in a multinational company to act as an active member in the field
of marketing or customer service, handling all branches of tourism industry or any other field which I can
.develop my aspirations using my potential and background in the right channel

Qualifications

- Self-starter, action oriented individual capable of independent decision-making and sound judgment.
- Able to work equally with variety of personalities.
- Eager to learn and tenacious endeavors.
- A proven record of managing increasing growth responsibility.
- Focused to enhance analytical planning and organizing through information acquisition and consider
Options towards setting and achieving goals. Particular strength acquired sound business
knowledge, dynamically creative and innovative, effective priority setting, strategic managerial skills
and a highly efficient resource Organizer.
- Provides a reliable, timely and accurate performance and productivity within the established
procedures in the company.
- Dynamic, award winning executive with outstanding success in improving restaurant performance
and internationally recognize in building people capability and leadership. Skilled in training,
managing restaurant variable cost. Product quality assurance and administering multi-function
Human Resources
 Education

Degree : Bachelor of Tourism&Hotel Management

Grade : Sufficent

Studies: 1994-1999: Student at the Faculty of Tourism&Hotel Management in El

MINIA University, Tourist Guidance Department

1990-1994: Tourism&HotelManagement HighSchool,Heliopolis, Cairo,

Egypt, Advanced Diploma.

1988-1990: El Tabari preparatory School,Heliopolis Cairo, Egypt,

1982-1988: El Khalipha El Mamoon PrimarySchool,Helioplis, Cairo,

Egypt.

Languages:

Arabic (mother tongue), English (Excellent)

Italian (fair).

Computer Skills

- Very good computer skills.

- Microsoft Windows 2010 Professional.
- Microsoft Office 2010 (Word, Excel, Outlook).
- Master system (Hotel ‘s Front office Department).

DETAILS OF FUNCTION & KEY SKILLS

 Proactive Planning
 Passion for Customer Service.
 Time Management.
 Communication.
 Problem Solving.
 Consistency.
 Business Awareness.
 Accurately forecasts annual, quarterly, and monthly revenue streams.
 Conducting business review and sales, profit analysis as well as financial reports.

 Feasibility study, menu engineering, costing, and recipes, Outlet Planning and design

Professional Experience
 (Kingdom of Suadi Arabia )
Riyadh
Shawarma House restaurant

06/2020 TILL NOW

Delivery & Call Center Manager

 Maintaining positive relationships with customers.

 Identifying customer needs and overseeing service delivery within the business context.
 Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are
carried out efficiently.
 Managing finances and budgets.
 Determining ways to reduce costs without sacrificing customer satisfaction.
 Assessing customer feedback and using your creativity to establish, improve, and refine services.
 Remaining organized and meeting deadlines.
 Building partnerships and liaising with team leaders to determine the company's services, delivery
criteria, and solutions for issues that may arise.
 Hiring, training, coaching, and leading call center representatives as they provide support for
customers.
 Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry
customers, or handling issues that cannot be fielded by representatives
 Leading team meetings, asking questions to better understand the calls representatives are receiving,
educating, and coach workers regarding processes and practices, and explain expectations to
employees.
 Assisting other management team members in identifying trends and establishing call center goals.
 Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
 Preparing reports and analyzing call center data to improve processes, ensure resources are properly
allocated, and maximize efficiency and customer satisfaction.
 Authorizing replacements or refunds.
 Taking on other tasks or projects to support employees, other managers, and call center operations.

(Kingdom of Suadi Arabia )

Riyadh

FitHouse Helthy food restaurant

1/ 2019 to 6/2020
Operation & Franchise Manager

.Assist in building and developing the team through implementing and training plans *

.Manage and control financial variables as well as sales to ensure restaurants profitability *

.Conducting business review and sales, profit analysis as well as financial reports *
.Prepare plans, budget and target for achievement within the region *
.Ensuring that quality objectives and delivery deadlines are met *
,working closely with departments, increasingly in a consultancy role *
.Assisting line managers to understand and implement policies and procedures *
promoting equality and diversity as part of the culture of the *
.organisation
liaising with a wide range of organisations involved in areas such as race *
relations, disability, gender, age, religion and
.health and safety
recruiting staff - this includes developing job *
descriptions, preparing
advertisements, checking application forms,
shortlisting, interviewing
.And selecting candidates
Developing policies on issues such as working conditions, performance *
Management, equal opportunities, disciplinary
procedures and absence
.Management
Advising on pay and other remuneration issues, including promotion *
.And benefits
.Undertaking regular salary reviews *
Negotiating with staff and their representatives on issues relating to pay *
And conditions.
* organize and plan the franchising department of an organization.
* ensures that franchisees receive the corporation's message regarding business strategy, promotions and
products.
* offers support to franchisees, which ensures the overall success of the organization.

Kudu company 2017 - 2019

No Of Outlets : Handled 12 outlets

Area Operations Manager

 Leading and Developing the restaurants Manager and unit Manager to provide quality, service and
customer satisfaction .
 Visiting unit and monitor operations especially during peak period.
 Follow up to ensure all customer issues are resolved
 Assist in building and developing the team through implementing and training plans.
 Manage and control financial variables as well as sales to ensure restaurants profitability.
 Developing policies on issues such as working conditions, performance
Management, equal opportunities, disciplinary procedures and absence
Management.
 Prepare plans, budget and target for achievement within the region.
 Ensuring that quality objectives and delivery deadlines are met.
 working closely with departments, increasingly in a consultancy role,
 Assisting line managers to understand and implement policies and procedures.
 Conducting business review and sales, profit analysis as well as financial reports.
 recruiting staff - this includes developing job descriptions, preparing
 Handling customer complaints and queries.
 Administering payroll and maintaining records relating to staff.

2005-2016

Brands Name In English : Canton-RomaWay-TakoHut – Sizzler House – Coffe Aroma –Cinnabon

No Of Outlets : Handled 42 outlets

Operation Manager
 Coaching and supporting Area Managers and Lead Managers to provide quality, service and customer
satisfaction.
 Visiting units and monitor operations especially during peak period.
 Follow up to ensure all customer issues are resolved immediately.
 Rewarding, recognizing and motivating employees on all restaurants level.
 Assist in building and developing the team through implementing and training plans.
 Manage and control financial variables as well as sales to ensure restaurants profitability.
 Conducting business review and sales, profit analysis as well as financial reports.
 Prepare plans, budget and target for achievement within the region.
 Ensuring that quality objectives and delivery deadlines are met.
 working closely with departments, increasingly in a consultancy role,
 Assisting line managers to understand and implement policies and procedures.

 promoting equality and diversity as part of the culture of the

organisation.
 liaising with a wide range of organisations involved in areas such as race
relations, disability, gender, age, religion and health and safety.
 recruiting staff - this includes developing job descriptions, preparing
advertisements, checking application forms, shortlisting, interviewing
And selecting candidates.
 Developing policies on issues such as working conditions, performance
Management, equal opportunities, disciplinary procedures and absence
Management.
 Advising on pay and other remuneration issues, including promotion
And benefits.
 Undertaking regular salary reviews.
 Negotiating with staff and their representatives on issues relating to pay
And conditions.
 Administering payroll and maintaining records relating to staff.
 Interpreting and advising on employment legislation.
  listening to grievances and implementing disciplinary procedures.
 Planning and sometimes delivering training, including inductions for
New staff.
 Analysing training needs in conjunction with departmental managers.

2002-2005:

PIZZA HUT :
(Kingdom of Suadi arabia )
Riyadh Central Region
** Restaurant Manager

 Responsible for the Day-To-day Activities of running The Store.

 Setting the Shift rosters, Opening and Closing of the Store, Inventory Checking and Staff Overtime.
 Ensuring overall level of customer satisfaction.
 Optimizing the quality, service, cleanliness, sales & profit results of the restaurant.
 Organizing stock and equipment, ordering supplies, and overseeing building maintenance,
cleanliness and security;
 Planning and working to budgets, maximizing profits and achieving sales
Targets set by head office, controlling takings in the restaurant, administering payrolls.
 Recruiting new staff, training and developing existing staff, motivating and encouraging staff to
achieve targets, coordinating staff scheduling and rotes.
 Working to ensure standards of hygiene are maintained and that the restaurant is complying with
relevant health and safety regulations.
 ensuring high standards of customer service are observed at all times;
 implementing, and instilling in their teams, company policies, procedures, ethics, etc.;
 Handling customer complaints and queries.

Egypt
1996-1999
** receptionist in Lugona Vista Hotel (Sharm El Sheikh )

 Receive, direct and relay telephone messages and fax messages

 Direct the First Nations Members and the general public to the Appropriate staff Member
 Pick up and deliver the mail
 Open and date stamp all general correspondence
 Maintain the general filing system and file all correspondence
 Assist in the planning and preparation of meetings, conferences and ConferenceTelephone calls
 Make preparations for Council and committee meetings
 Maintain an adequate inventory of office supplies
 Respond to public inquiries
 Provide word-processing and secretarial support

1999-2002:

** Tourist Guide ( free lance Guide )

 Conducting organized tours (by coach, car or on foot) of an area generally or of specific buildings or
sites of interest.
 Communicating engagingly with groups of people.
 Offering specialist knowledge of subjects, such as natural History, art or architecture.

Thanks for reading and your good attention

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