Virtual Sales and Relationship

Management Programme

In partnership with THE NEXT WOW

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CONFIDENTIAL | NIIT LIMITED | | FY 2020-21
Program Eligibility

1
EDUCATION
Graduation / Post Graduation: Any stream

2
ACADEMIC ELIGIBILITY
50% in X, XII/Diploma and Graduation
Only 2 years of academic Gap in Education is allowed after 10th

EXPERIENCE

3 0-3 years of experience

AGE CRITERIA

4 ➢ Age no bar

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

Selection Process

The selection process will have

AMCAT (Aspiring Minds Computer Adaptive Test) assessment
- Basic Aptitude
- Voice Test
- Sales competency

➢ The selected applicants will be issued Letter of Intent by Axis Bank

for the program

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

Role Details

1
ROLE
Virtual Acquisition Manager / Virtual Relationship Manager

2
GRADE
Assistant Manager

3
SALARY
INR 2.65 – INR 3.1 Lac p.a. (basis location)

4
LOCATION
Ahmedabad, Bangalore, Hyderabad, Kolkata, Mumbai and Noida

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

 Role of a VRM / VAM
Virtual Acquisition Manager
• Manage the liability product acquisition thru leads from digital
channel and propensity bases, delivering our prospective liability
clients a superior customer experience. Acting as a single point of
contact till the customer is on boarded.
• Achieve the monthly assigned business targets through effective
conversion ratio, right product mix, defined average sourcing
value and cross-sales generating fee income across investment,
assets and cards.
• Effectively utilize all applications, tools, and databases used to
process transparent end to-end client support. Proficient with
systems related to Banking transactions and services
• Strictly adhere to the internal control policies and ensure that the
organization's activities are carried out in accordance with the set
guidelines
Virtual Relationship Manager
• Ensure achievement of the set target of revenue (IPG and other cross sell)
from the mapped set of customers associated to them
• Provide premium customer service delivery to their mapped NRI portfolio.
• Responsible for CASA deepening, NTB lead generation and for providing
assistance in NDIAS services
• Responsible for up selling, cross- selling, providing regular market
information and updates to the customers
• Manage the NRI portfolio through client outreach and continuous
monitoring of client relationship including product, portfolio and banking
needs.
• Achieve the monthly assigned revenue targets through effective cross- sales
generating Fee income across Investment, Assets, Cards and Liability
products.
• Effectively utilize all applications, tools, and databases used to process
transparent end to- end client support.
• Strictly adhere to internal control policies and ensure that the organization's
activities are carried out in accordance with all regulatory, legal, and
governmental regulations
CONFIDENTIAL | NIIT LIMITED | | FY 2020-21
Competencies covered for role readiness
Knowledge and Grooming & Customer Deepening
Role Clarity
Toolset Communication Acquisition Relationships

• Acquire pride in Axis • Learns to resolve varied • Learns and displays • Leverages understanding • Develops trust and
Bank and own role customer needs by good grooming to of micro market to relationship and
mapping Bank and third- create impactful first prospect obtains referrals
• Understands all the party Products impressions
channels of Banking and • Conducts quality • Identified the
how a VRM can create • Gets familiar with VRM • Believes in self and conversations with workflow for resolving
value for customers tools and their use Axis Bank proposition customers on phone top service issues
during the end-to-end
• Understands KRAs and customer life cycle • Prepares well before • Learns to pitch Bank’s • Transitions from a
Incentive structures and meetings propositions and products service conversation to
the ways to earn • Understands customer sales – cross selling
incentives personas and learns to • Learns to close sales and
profile customers on board customers

Displays self drive and customer value creation mind set

Training will be delivered online

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21
Benefits to the Candidate

Assured Job with Axis Bank

Simple selection process
On successful completion of the
- Only AMCAT assessment
program

Get an LOI on clearing AMCAT Loan assistance provided by

assessment Financepeer

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

Programme Fee

Programme Fee

INR 85,000 + App. Taxes

• Admission Fee: Rs.5000 + taxes (to be paid on receiving admission
letter from Axis Bank)
• Balance payable in 2 equal instalments as per applicable timelines
Candidates who are selected for the programme will have to submit the duly filled
Admission Form along with the Programme Fee

Loan from Financepeer available

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

For more information: Visit

https://www.niit.com/india/graduates/banking-and-finance/virtual-sales-and-relationship-management-program
https://www.axisbank.com/careers/fresher#niitifbi

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21

VRM program for OCC
- Axis Bank NIIT Academy of Relationship and Wealth Management

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CONFIDENTIAL | NIIT LIMITED | | FY 2020-21
THANK YOU!
THE NEXT WOW

CONFIDENTIAL | NIIT LIMITED | | FY 2020-21