Jamilya Dickens

TEAM LEAD & TRAINING COORDINATOR

Specializing in leading teams, building and administering training programs, and

creating efficiencies in processes and systems that help employees, customers, and
businesses reachtheir goals. I also have a deep understanding of communication’s
vital role in success.

WORK EXPERIENCE
jamilya.dickens@gmail.com

314-261-3741 Team Coordinator

Heartland Home Health Care - Ann Arbor, MI September 2018 to Present
linkedin.com/in/jamilya-
dickens • Developed new patient documentation tracking system
• Improved Referral-to-Admission process for successful collaboration with
https://jamilyadickens.weebly.
com/
remote admissions team
• Solely managed 100+ patient census while under-staffed for eight months
• Drafted written communications for inter- and outer-office correspondence

EDUCATION
Account Manager
Healthcare Services Group - Westland, MI November 2016 to September 2018
Master’s in • Introduced new online templates for project planning and implementation
Communication&
• Customized on-boarding process to streamline new hire orientation
Leadership Studies
Gonzaga University • Managed teams ranging from 6-20 staff members, navigating union and non-
Spokane, WA union employee relations
2020 • Scheduled staff according to business needs, recognizing payroll budget
• Utilized infection control standards according to state and federal guidelines
• Coordinated with large interdisciplinary team to schedule projects based on
Bachelor of Science in
Marketing facility’s annual plan of action
Elmhurst
University Store Manager
Elmhurst, IL
2011 Family Video - Kenosha, WI June 2014 to May 2016
• Participated in accelerated manager-in-training program
• Raised monthly store bonus as percent of sales
• Stabilized employee turnover, increasing employee retention
• Minimized theft with vigilant security monitoring, increasing store profits

Assistant Branch Manager

Hertz - Kenosha, WI May 2012 to June 2014
• Consistently met or exceeded monthly district and branch sales goals, earning
up to 20 percent individual and branch bonuses
• Achieved Assistant Branch Manager status in 4 months, exceeding
management expectations
• Averaged 1-2 new business leads monthly through outside sales calls to local
businesses