Beatrice*

REGISTERED MANAGER & OPERATIONS MANAGER

Registered Manager and Operations Manager with 10 years of experience working in care services.
Skilled in management, and leadership with an Executive MBA f ocused on Business Administration.
My duties for the last decade have been of managing all fields from recruitment, sales, HR,
finances, training, marketing, budgeting, money management and more.

C O N T A CT

s.straw@recruitment-
Sheffield – Open to relocate
specialists.com

Registered Manager (2017- Present)

*Homecare Services
SKILLS • Overturned the CQC rating from needs improvement to
Good within a year
• Management
• Improved the management structure, recruitment
• Leadership process, introducing a benefits system and auditing.
• Auditor • Coached and mentored management teams
• Multilingual • Implemented professional development and training
• Strong communicator programs for staff
and negotiator • Incorporated 360 feedback
• Sage (Payroll • Supervisions and appraisals reconstructed to ensure
software) mental health, and wellbeing is prioritised.
• Safeguarding • Set milestones with the management team to
children and adults implement.
• First Aid • Use KPI dashboards to monitor performance.
• Designated Lead • Reviewed, amended, created and added to policies
Safeguarding officer and procedures to reflect good and safe practices.
• Health and safety • Provide a money management service for internal and
awareness external clients.
• Equality and diversity • Carried out Risk assessments and managed risks.
awareness
• Completed annual accounts for submission
• Food safety and • Managed finance
hygiene • Advertise the services in social media turned into a
• Medication well-known one, increasing demand which lead to
awareness expanding it into Supported Living accommodation.
• Microsoft proficient
• Hand-pick clients and the most profitable packages.

Registered Manager (2013-2019)

Early-stage care
• Built this project from scratch: Childcare facility,
extending to nursery, afterschool club and holiday club.
• Provided training in adult professional courses and
ESL classes.
 • Acquired new skills in payroll, accounts preparation,
finance management, and HR.
• Scheduled, and organised meetings and events.
• Created and amend policies and procedures
• Recruited and supervised the staff
• Carry out risk management and auditing.
• Built great relationships with stakeholders.

EDUCATION

Chartered Management Institute

• MEMBER OF PROFESSIONAL BODIES

The University of Sheffield

• Executive MBA (2022- January 2023)

Oxford TELF
• Diploma TESOL pending - (2022)

Oxford College
• Professional Childcare diploma – (2016)

Sheffield Hallam University

• Communications Studies (2010)
• Trinity College TESOL Certificate (2010)

REFERENCES

Available upon request.

*This information will be disclosed when the candidate
agrees to an interview