HARISH B. S.

PROGRAM MANAGER
• 98804-12385 • bsharish1@yahoo.com • LinkedIn Profile

SUMMARY

• Over 15 years of experience as a Delivery Excellence Enabler in Operations and Program Management.
• Proven track record of managing complex projects in diverse environments, ensuring stakeholder
expectations are met and project objectives are delivered on time.
• Skilled in team supervision, relationship management, and effective communication across organizational
levels to achieve targets.
• Successfully completed multiple transitions in operations and quality processes, demonstrating expertise in
the field.

KEY COMPETENCIES

• Operation Excellence • Power BI • Decision-maker • Project Management

• Quality Assurance • Business Operations • Problem-solver • Team Management
• Process Transition • Workflow Analysis • Program Management • MS Office

PROJECT MANAGEMENT SKILLS

• Demonstrated proficiency in monitoring project risks and scope creep, anticipating potential problems,
and proactively identifying solutions to address them in advance.
• Ensured the delivery of high-quality service to meet and exceed client expectations.
• Experience working in a multi-vendor environment and demonstrated ability to work effectively with and
support cross-functional project teams.
• Effective internal and external stakeholder management skills

WORK EXPERIENCE

Reach, Bangalore
Apr 2022 – Present: Program Manager
• Coordinating and monitoring multiple ongoing projects to ensure timely, successful delivery aligned with
organizational objectives, policies, and contractual obligations.
• Managing a diverse team with varying roles and skill sets to achieve project goals.
• Devised an evaluation strategy to identify program strengths and weaknesses.
• Proficient in utilizing JIRA and implementing Agile methodology.
• Facilitated collaboration and communication between functional, technical, design, and DevOps teams to
establish project deadlines.

Cognizant Technology Solutions

Aug 2015 – April 2022: Delivery Excellence Management
• Standardized Production Environment Checklist, Problem and Knowledge Management, saving $425k
through streamlined processes.
• Enabled Debt Management Framework, supporting successful customer-driven audits.
• Identified focus areas for automation and elimination, reducing 718 tickets.
• Contributed to RFPs and SOWs by sharing relevant artifacts.
• Standardized EHS Checklist and Guidelines, executed Production Safeguard Checklist.
• Monitored portfolios of analytics with 1200 FTEs and 85 projects.
• Led AVM initiative with regards to AppLens, EHS, and P1/Outage Tracking.
• Successfully executed SOW Stress Test and SAP Recertification Audit, monitored Production Safeguard
Checklist.
Dec 2013 – Aug 2015: Vendor Manager
Client: Google
• Worked on Google Maps project to improve efficiency.
• Facilitated communication and acted as a liaison between Google India, Cognizant Technology, and
external vendors.
• Supported the successful launch of the GFoS (Google Feet on Street) program in India, resulting in
acquiring 630k+ businesses through field programs.
• Conceived and Operationalized GFoS Program at a National Level. Directly Coordinated with 35 FTEs, 2
Supervisors and 1 PM.
• Served as the primary point of contact for both front-end and backend processing teams.

Aug 2012 – Dec 2013: Team Leader

Client: Voya Financial
• Trained a Team of 17 Members on Auditing Quality Management System, Reporting Non-conformances,
and Identifying & Solving Root Causes.
• Tracked Team Performances and Highlighted the Areas of Improvements, Facilitated and Imparted
Training through Cognizant HR Appraisal Process.
• Adherence Process Improvement and Enhanced the overall Operational Efficiency via QC Tools and RCA
Methodology.
• Monitored End-to-end MIS Processing and Operational Reports across all Departments and Achieved
Operational Tasks in Adherence to the Pre-set Standards for Tasks.

TATA Consultancy Services

Apr 2010 – Jul 2012: Team Lead, Quality Assurance
Client: Allianz NA
• Tracked process improvement and implemented quality management, including training 19 team
members on auditing and root cause analysis.
• Conducted gap analysis and monitored process improvement projects to increase efficiency, productivity,
and reduce timelines.

Apr 2008 – Mar 2010: Senior Process Executive

• Timely Mapped the Project Deliverables through Validating Insurance Policies.
• Monitored the Settlement of Death Claims by Claim Intimation or Notification and Adjudication.
• Involved in Tagging various Update Processes Received from Client or Respective Audit (Quality)
Department.

Hinduja Global Solutions

Jan 2006 – Mar 2008: Process Executive
Client: Aetna
• Initiated Pre-Adjudication process and implemented quality management to improve ECHS Claims
Provider function, while managing Co-ordination of Benefits (COB).
• Provided backend support for overpayment recovery research and provider/member correspondence.

EDUCATION

Government Science College, Bangalore, India

Bachelor of Science in Life Sciences

TRAININGS & CERTIFICATIONS

• “Major Incident Management” through Cognizant in April 2021.

• “SAP BI/BW 7.4” through Udemy in Nov 2020.
• “Project Management Professional” Training through TCS in 2012.
• “Concepts of Insurance” Training through TCS Business Domain Academy in 2010.
• “HR Assessment Test” for People Managers in 2010.
• “Six Sigma” and “Structured Program Solving” Training for Project Excellence in 2009.