Tristen S.

Harvey
Norwood, Massachusetts | 843 - 209 - 7505 | TristenSHarvey@icloud.com

Professional Summary
Dedicated leader with 10 years of restaurant and customer service experience. Accustomed to managing over 25 personnel while effectively
exceeding company goals through sound financial decisions, problem solving, and organizational skills. Passionate brand ambassador who
trained and educated future leaders for multiple Starbucks locations in New England. Successfully exceeded personal and professional goals
while working being a dedicated leader for a grand-opening Drive-Thru Starbucks location at Gillette Stadium.

Experience
Starbucks - Barista Trainer
Westwood, MA. | August 2019 - December 2019

● Trained new baristas with diligence and efficiency and adapted to different learning styles.
● Focused on team building aspects, positive reinforcement and encouraging coaching styles.
● Provided a thorough understanding of the Regulations surrounding the positions and used a variety of assessment tools and strategies
to improve instruction methods.

Starbucks - Barista
Worcester, MA. | August 2018 - February 2018
Westwood, MA. | February 2018 - December 2019

● Perform all pre-shift, post-shift, side-work and related duties on time.

● Operate in an organized manner and create consistent consumer products to meet high company standards.
● Contribute to a positive team environment while communicating with managers to effectively respond to a shifting environment. ● Safely
worked with chemicals, heated equipment, cutting utensils, steam and other high risk conditions.
● Provide personable experiences while communicating with customers in a respectable and on-brand manner.

Starbucks - Shift Manager

Westwood, MA. | November 2019 - July 2020

● Ensure Starbucks mission and values were brought to life through everyday tasks
● Complete necessary tasks for business needs such as cash handling,opening and closing the store while also teaching partners
● Was a part of a store with the highest customer connection score for three months straight
● Helped maintain sales growth and training for new employees
● Plan, identify, communicate, and delegate appropriate responsibilities and practices to partners to ensure smooth flow of operations and
creating best moments

Starbucks - Shift Manager

Foxborough, MA. | July 2020 -Present

● Successfully helped open a brand new Drive-Thru location during a pandemic

● Grew positive culture in the store by promoting team events, spirit events, and celebrations for all partners
● Assisted in training new partners while also adjusting to business restrictions
● Lead a brand new team while also maintaining a 40% sales increase from year 1 to year 2
● Trained both internal and external hires for Shift Manager roles for surrounding stores
● Adjusted training style and customer service deliverance to support Covid-19 protocol
● Successfully Managed inventory for a growing store that also provides for NFL games
●Managed an Instagram account with culture as the focus for our store that quickly grew to #1 in the district and serves
as a role model for other locations in the United States.
●Promptly providing partners with coaching, feedback, and developmental opportunities to help personal and
 professional growth.

Chick-Fil-A - Corporate Trainer

Continental, US. | August 2013 - Current

● Traveled across the United States to assist in 23 Chick-fil-A Grand Openings.

● Accredited Brand Ambassador that Instiles history and culture into newly established franchises to secure consistency of the companies
mantra.
● Planned and utilized training tools to accommodate different learning styles.
● Knowledgeable of unique differences between state labor laws.
● Adjusted food prep in regards to location, elevation, and state regulation.
● Positively represented the Chick-fil-A brand by creating a respectful and fun working environment. ●Trained
new managers and employees for Team Member, Team Leader, and Shift Leader Positions.

Chick-Fil-A - Manager
Dedham, MA. | May 2018- November 2019

● Sustained the highest total of revenue in a single day, over $40,000. (2019)
● Achieved the highest amount of monthly sales at a restaurant with over $550,000 in a single month. (2018) ●
Successfully achieved Symbol-for-the-Year, with a MTD sales increase of over 20%. (2018)
● Proudly worked at the second-highest sales Chick-fil-A in New England, with a YTD sales of 7 million. (2019) ●
Progressively achieved a mobile order increase of 61.2% (2018-2019)
● Developed the leadership team to sustain an increase of outside sales to 67.1% in a year. (2018-2019)

Chick-Fil-A - Manager
Chesapeake Square Mall, VA. | August 2017 - March 2018

● Ensured inventory control needs are met by streamlining End of Month process and procedure.
● Completed Payroll for employees and managers in a timely and legal manner.
● Effectively oversaw establishments finances to reduce variable costs on overtime expenditures.
● Provided extensive health and safety training to all members of staff to achieve peak scores from the Restaurant Health
InspectionDepartment.

Chick-Fil-A - Shift Leader

Edinburgh Commons, VA. | August 2014 - August 2017

● Consistently organized Team Member shift scheduling, which prevented overhead costs and gaps in service. ● Utilized
effective inventory management techniques, which reduced monthly food gap cost.
● Managed 200+ personalized catering orders a month to local businesses and corporations.
● Performed cash drawer audits, created store deposits, prepared cash drawers for the following day, as well as maintained the safe.
● Coached and developed Team Members on superior customer service in respect to the Chick-fil-A brand. ● Trained all new employees and
monitored performance increase during the probationary period.
● Developed employees by cross-training on front, back, and office responsibilities.

Chick-Fil-A - Team Leader

Edinburgh Commons, VA. | August 2013 - August 2014

● Efficiently managed 20+ employees, including tracking shift schedules, break times, and holiday leave. ● Championed marketing and
event coordination for franchise promotional events, which was handled with enthusiasm and attention to detail.
● Applied Food Safety regulations involving allergy restrictions and food handling to ensure safety for staff and customers. ● Food
preparation within state regulation including meat, dairy, chicken, fish and vegetables.
● Manage the use and maintenance of industrial Cooking equipment including griddles, deep fryers, and ovens in a safe, clean and
efficient manner.

Chick-Fil-A - Team Member

Goose Creek, SC. | February - August 2013

● Provided a high level of customer service while taking intricate orders and serving goods in an efficient and timely manner. ● Tended
to customers needs while providing high standards of efficiency, accuracy, and consistency. ● Increased profits by incorporating upsell
techniques and a personalized experience for every customer. ● Operated an intricate point of sales system under time restrictions
with precision which maximized hourly sales.
Education

Arizona State University- BS Organizational Leadership

Tempe, AZ. | August 2020- Current

● 3.78 GPA

Skills
● Team coordination and leadership
● Time management
● Sound decision making and problem solving
● Dedication
● Passion for growth and development
● Personal and professional integrity
● Motivated and reliable
● Strong work ethic
● Patient and self disciplined
● Critical thinking skills