Personal Details:

Name : AWAIS AHMED

Date of birth           :  30th June, 1984

Marital Status : Married

Languages :  English, Urdu, Punjabi, Potohari.

Religion : Islam

Nationality : Pakistani

NIC : 37405-6944120-1

Email add : awais.ahmed94@yahoo.com

Contact # : 0311-4355880

Experience Detail:
Currently working at Lal Qila restaurant as Restaurant Manager

● Coordinated a new kitchen work schedule for employees and developed a different ingredient
ordering system to help lower food cost by eight percent.
● Ensured that all staff members were committed to delivering top quality food by educating staff
about menu items and portion sizes, which reduced meals being sent back by 10 percent.
● Maintained a hazard-free kitchen and promoted safe food handling practices to a staff of more
than 43 employees.
● Led a series of server contests on upselling extra items that helped increase the average check
amount by five percent.
● Developed new menu items and decided on specific items to feature as specials depending on
the time of year, ingredient pricing and other promotions.
● Overhauled an inventory and ordering system to create a more cost-effective way to store and
purchase new ingredients.
● Launched an employee training initiative to help address customer service complaints in
service, reducing complaint numbers to fewer than two per day.
● Oversaw the weekly server and kitchen staff schedule and rearranged shifts and personnel to
accommodate changes in business and staff strengths and weaknesses.
● Evaluated staff performance using a set of company standards and made recommendations for
improvement or praise

Worked as F&B Manager at Event Managers Islamabad from May 2016 to jan
2018.

● Managing food and beverage operations within budget and to the highest standards
● Leading F&B team by attracting, recruiting, training and appraising talented personnel
● Manage all F&B and day-to-day operations within budgeted guidelines and to the highest
standards
● Preserve excellent levels of internal and external customer service
● Design exceptional menus, purchase goods and continuously make necessary improvements
● Identify customers’ needs and respond proactively to all of their concerns
● Establish targets, KPI’s, schedules, policies and procedures
● Provide a two way communication and nurture an ownership environment with emphasis in
motivation and teamwork
● Comply with all health and safety regulations
● Report on management regarding sales results and productivity

Worked as F&B Manager at Ramada Hotel Islamabad From Sep 2015 to May 2016.

● Plan, forecast and execute food and beverage orders

● Process customer complaints patiently 
● Plan alternative recipes for customers with special dietary needs
● Check food and beverage supplies and place orders when needed
● Track and order shipments
● Communicate and build strong relationships with vendors
● Adhere to food, health and safety standards
● Plan, hire, train, oversee and manage the members of staff
● Oversee and supervise the welcoming of customers 
● Always strive towards an exceptional customer experience

Worked as Banquet Manager at PC (bhurban) Hashoo Group Hotel From Sep

2014 to May 2015.

● Plan, forecast and execute food and beverage orders

 ● Process customer complaints patiently 
● Plan alternative recipes for customers with special dietary needs
● Check food and beverage supplies and place orders when needed
● Track and order shipments
● Communicate and build strong relationships with vendors
● Adhere to food, health and safety standards
● Plan, hire, train, oversee and manage the members of staff
● Oversee and supervise the welcoming of customers 
● Always strive towards an exceptional customer experience

Worked as Manager Operations at KC Grill Restaurants and Kitchen Cousine

Bakery from 4th JAN 2012—10th june 2014.

● Coordinating daily restaurant management operations

● Delivering superior food and beverage service and maximizing customer satisfaction
● Responding efficiently and accurately to restaurant customer complaints
● Coordinate daily Front of the House and Back of the House restaurant operations
● Regularly review product quality and research new vendors
● Organize and supervise shifts
● Appraise staff performance and provide feedback to improve productivity
● Estimate future needs for goods, kitchen utensils and cleaning products

Worked as Area Sales Manager for Biz Channel Pvt ltd from 15 june, 2009 – 30th
September, 2011.

● Setting up new channel partners and overseeing the on-boarding process.

● Implementing channel marketing plans set out by the channel marketing team.
● Working closely with sales teams within the channel partner to train and advice.
● Regularly meeting with counterparts with partner organization.
● Monthly reporting on sales KPI’s within channel partners.
● Working to sales and revenue targets as set by the Sales Director.
● Giving feedback to the marketing team on the success of sales promotions.
● Addressing customer service issues as raised by the channel partner.
● Identifying and reaching out to new potential channel partners.
● Working on cross selling opportunities within the organization.

● Worked as CSR for Mobilink Gsm from 6 nov 2007-- 9 feb 2008.
● Handle operational activities over customer care service & sale counters
● Practice customer handling skills as defined and learned in relevant trainings
● Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
● Manage walk-in customers according to the assigned counter or assigned role
● Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front
line customer services
● Be updated on all current policies, procedures, promotions, products and up sell value added
services offered by the company
● Take ownership and ensure timely resolution of customer complaints
● Coordinate and follow-up with multiple stake holders for issue resolution
● Understand and implement the CS policies & procedures in practice and spirit
● Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of
the company
● Provide feedback to supervisors on important issues/problems cites by the customers to ensure
customer retention
● Provide product/services information and resolve any emerging problems that our customer
accounts might face with accuracy and efficiency.

Academic Qualification:
MBA – Marketing from Iqra University in the year 2012

( Attended two weeks Orientation Program on TV Production and Media Ethics at

Capital TV)

Career Summary:
More than 8 years of working experience in Hotels and restaurants.

Experienced in planning marketing campaigns, developing and promoting the

products and services through online and print media.

Experienced in forging and maintaining relationship with online, print and

television media.

Experienced in dealing with Ad Agencies.

Good analytical and communication skills.

Experienced in handling national and international Exhibitions, Organizing

political events.
 Good experience of Search Engine Optimization. 

Key Skills:
.

Planning marketing activities in conjunction with company’s growth plan and

working out strategies to execute the plan.

Media Planning as per the budget.

Developing marketing reports to be presented at the meeting of top

management.

Lead the marketing programs for branding and lead generation.

Getting marketing collaterals, advertisements developed to help the co. meet its
target.

Over all responsibility of designing, running and promoting the company’s

website and intranet .

Dealing with print, online and television media.

Over all responsibility of running various marketing campaigns – like getting

newsletters, e-mail blasts sent to the customers.

Developing systems and procedures to ensure that the leads generated are
optimally utilized.

Managing the team of marketing executives.

Developing training programs for the people in marketing team. 

Computer Knowledge:
Well versed with MS Office, Windows XP and Vista.