Cody Roberts

7 Crooks Road, North Brookfield, MA 01535 | (774) 262-3373 | cody.roberts@nichols.edu

Professional Summary
Enthusiastic, outgoing and proficient at building positive relationships by offering superior customer
service while maintaining independence, quick thinking and being a team player seeking a role
offering increased responsibility.

Education
Nichols College
· Bachelor of Science in Business Administration, expected May 2022
Majors: Finance & Marketing
· Completed 2018 fall semester with an average GPA of 3.94

Work Experience
CUSTOMER SERVICE ASSOCIATE | HANNAFORD BROS. CO. | JULY 2016 - PRESENT
· Delivered exceptional customer service through acknowledgement, communication and
commitment to quality.
· Responded resourcefully to customer requests and concerns while ensuring resolution.
· Utilized outstanding communication skills to connect with customers, assess needs and present
solutions.
· Adhered to all company policies procedures and safety standards.
· Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
· Exceeded service objectives by utilizing customer service and sales best practices resulting in
employee of the month recognition.
· Additional responsibilities including customer service desk, resolving customer complaints.
· Further responsibilities extending to other departments (i.e. Bakery Associate).

Extra-Curricular Activities and Awards

NORTH BROOKFIELD JR/SR HIGH SCHOOL
· Member of Student Council
· Involvement with Student Government as Class Treasurer (3 years)
· Captain of Boys’ Varsity Soccer Team (2 years)
· Graduated with 4.45 GPA
· Graduated Male Valedictorian
· Recipient of Rose M Rondeau Scholarship
· Receiver of North Brookfield High School Alumni Scholarship
· Awarded United States Marine Corps Scholastic Excellence Award