JILLIAN WOO

Garden Grove, CA | (714) 904-0656 | jilliancwoo@gmail.com

EDUCATION
University of California, Irvine, Department of Psychology and Social Behavior, Irvine, CA June 2023
• Bachelor of Arts in Psychology and Language Science; GPA: 3.785; Dean’s List: Winter 2020 - Present
• Relevant Coursework: Hearing, Acquisition of Language, Cognitive Neuroscience, Evolution of Language and
Music, Perception and Sensory Processes
WORK EXPERIENCE
Rancho San Joaquin Golf Course July 2021 – Present
Beverage Cart Attendant
• Operated as the sole beverage cart attendant on busy weekends, fulfilling customer orders for soft and hard
beverages, and upselling products
• Restocking beverages, cleaning, and maintaining the beverage cart
• Provided exceptional customer service by greeting customers with a smile, engaging in conversation when
appropriate, and thanking each guest for their business
Bath and Body Works, Westminster, CA September 2020 – July 2021
Retail Associate
• Connected with 200+ customers per day, building trust in order to advise on optimal product purchases and
cross-sell additional products
• Managed cash register transactions, ensuring guest satisfaction by resolving customer complaints and
providing expert knowledge regarding products
Tanaka Farms, Irvine, CA September 2019 – July 2021
Informational Tour Guide
• Educated and entertained 100+ guests per shift about the history and significant aspects of Tanaka Farms
• Created personal experiences by connecting to customers and adapting the delivery of information according to
the demographics of the guests, whilst promoting and pushing the sales of the gift shop and produce market
Team Leader Food Worker
• Directed a team to efficiently manage tasks such as operating the beverage and snow cone stations, fulfilling
250+ customer orders per shift in a timely matter, and frequently disinfecting supplies
Orange County Buddhist Church, Anaheim, CA June 2016 – August 2019
Assistant Basketball Coach
• Mentored and coached 20 players each year by creating trainings revolving around footwork, dribbling
techniques, and understanding game rules to improve the players’ individual skills and develop team spirit
RAD Camp, Irvine, CA July 2017 – July 2018
Caretaker for Individuals with Developmental Disabilities
• Served as the sole caretaker of several adults and children with developmental disabilities by assisting in
showering, scheduling medications, and more for week-long periods to maintain individual’s personal health
care
ACHIEVEMENTS
Girl Scouts of the United States of America, Troop 855 December 2018 - June 2019
Recipient of the Girl Scout Gold Award
• Developed and piloted a kindergarten level anti-bullying program for 25 students that included interactive
activities, role playing, and problem solving skills to teach the importance of building healthy relationships
• Advocated the program to 5 other elementary schools within the Garden Grove School District by reaching out
and organizing meetings with their respective Principles to discuss the program and its benefits
SKILLS
• CPR Qualified, California Food Handler Certified, Cash Register Transactions, Microsoft Office Suite